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Patient Care Customer Service Coordinator

Company: Rotech Healthcare Inc
Location: Murray
Posted on: November 22, 2021

Job Description:

OVERVIEW HIRING NOW!!! Rotech Healthcare Inc. is still hiring to help serve our patients during this time of the COVID 19As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.We have implemented the following measures:

  • Maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
  • Asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
  • Enhanced cleaning procedures for all of our equipment.
  • Communicating frequently with our employees regarding the latest guidance from the CDC.Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination or provide support for an Exemption. JOB INFORMATION SummaryWe are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.Pay starting at $12 plus Quarterly bonus opportunityMon - Fri scheduled shift within 6am - 6pm; Possible 4 day work week with 10 hour shiftsEssential Duties and Responsibilities
  • Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
  • Obtains medically necessary documentation
  • Processes patient orders through Online Pharmacy system
  • Resolves tracking issues and reschedules shipping orders for patients
  • Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
  • Verifies orders are complete
  • Performs other duties as assigned Job Requirements: Employment is contingent on
    • Background investigation (company-wide)
    • Drug screen (when applicable for the position)
    • Valid driver's license in state of residence with a clean driving record (when applicable for the position)Education and/or Experience
      • High school diploma or GED equivalent
      • One to three years of related prior work experience in a team-oriented environment preferred
      • Strong customer service background preferredSkills, Knowledge and Abilities
        • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
        • Helpful, knowledgeable and polite while maintaining a positive attitude
        • Interpret a variety of instructions in a variety of communication mediums
        • Maintain confidentiality and practice discretion and caution when handling sensitive information
        • Multi-task along with attention to detail
        • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
        • Self-motivation, organized, time-management and deductive problem solving skills
        • Work independently and as part of a teamPhysical Demands
          • After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours. Non Business hours is our After Hours Call Center)
          • Requires sitting, walking, standing, talking or listening
          • Requires close vision to small print on computer and or paperworkMachines, Equipment and Technical Abilities
            • Email transmission and communication
            • Internet navigation and research
            • Microsoft applications including but not limited to Word, Excel, etc.
            • Office equipment; fax machine, copier, printer, phone and computerWork Environment
              • Office environment ROTECH INFORMATION Benefits
                • 401k
                • Medical, Dental and Vision
                • Life Insurance and Disability
                • Generous Paid Time Off and Paid Holidays
                • Bonus and Incentive Opportunities (Non-Exempt and Exempt)
                • Mileage reimbursement (when applicable for the position)
                • Telephone reimbursement (when applicable for the position)Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account . We appreciate your interest in Rotech Healthcare Inc.TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

Keywords: Rotech Healthcare Inc, Clarksville , Patient Care Customer Service Coordinator, Hospitality & Tourism , Murray, Tennessee

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