Career Day in Murfreesboro, TN
Company: Community Choice Financial Family of Brands
Location: Smyrna
Posted on: July 10, 2025
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Job Description:
Overview: As an Assistant Store Manager (“ASM”), you will use
your customer service and leadership experience to provide a
white-glove experience for our customers. Working closely with the
Store Manager to develop your leadership skills in real-time, you
will help coach our Customer Service Representatives and play a key
role in helping the team produce results. In return, we will help
you reach the next level in your career by providing an ongoing
comprehensive training and development program that will allow you
to truly shine. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. Assist in customer account management by accepting
payments, monitoring, and managing customer appointments. Work to
meet Company-set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, and participating in and hosting in-store and community
events. Develop customer relationships to build new business,
maintain store profitability, and further brand loyalty and
recognition. Provide support, coaching, and development to Customer
Service Representatives in order to improve the team’s potential.
Maintain customer information in the Point of Sale system with
accuracy and integrity. Help ensure a work environment that upholds
compliance with Company policies and procedures, as well as local,
state, and federal laws and regulations. Maintain office security
protocols and conduct proper opening and closing procedures,
including management of vault, cash drawer, and bank deposits.
Monitor and maintain internal and external store appearance and
cleanliness, addressing basic facility needs and scheduling
maintenance services. Utilize personal vehicle to complete bank
deposits and other Company business throughout the workday. Work
efficiently in a rapidly changing and fast-paced environment and
handle multiple challenging tasks with ease to meet individual and
team performance standards. Utilize strong interpersonal skills to
communicate and interact with customers and Team Members at all
levels. Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week*. *Store hours,
schedules, and/or the minimum number of hours required for this
position may be subject to change by brand entity and at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements. Qualifications: High School Diploma
or equivalent required At least 3 months of supervisory, key
holder, or relevant leadership experience Minimum one year
experience in customer service, sales, or retail Excellent verbal
and written communication skills Ability to work phone, Point of
Sale, Microsoft Office, and other systems Must be at least 18 years
of age (19 in Alabama) Background check required (subject to
applicable law) Ability to meet the physical demands of this
position, which frequently include: the ability to remain in a
stationary position, the ability to move and transport up to 25
pounds, the ability to move about inside and outside of the store,
and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills Associate degree or higher
Bilingual English/Spanish is a plus and may be required for certain
locations What We Offer: Our Benefits Include*: A comprehensive new
hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
personal development Paid on-the-job training & professional
development programs Educational Reimbursement Program Multiple
coverage levels for Medical, Dental, & Vision Group Health &
Wellness Program, plus special savings on retail items, travel,
entertainment, and more Traditional 401(k) and Roth 401(k) with
Company match Options for Flexible Spending Accounts and Health
Savings Accounts Basic and AD&D Life Insurance Optional pet
insurance Voluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurance Paid Time Off (Accrue approximately 6* days
in your first year of employment, plus additional days in following
years. Eight days in CA, CO, AZ, MI, and OR.) Diverse Culture and
Inclusive Environment *Based on current benefit offering, which is
subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements. About Us The Community Choice Financial ® Family of
Brands ("CCF" or the “Company”) is a leading retailer of financial
services to unbanked and underbanked consumers. CFF is the parent
company to eleven brands including Cash 1®, Check Into Cash®,
CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy
Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail
storefronts and several online products available in 20 states, CCF
is steadfast in our commitment to help people across the country
get access to the short-term financial services they need when they
need it the most. The information contained herein is not intended
to be an all-inclusive list of the duties and responsibilities of
the job, nor is it intended to be an all-inclusive list of the
skills and abilities required to do the job. The Company may, at
its discretion, revise the job description at any time, and
additional functions and requirements may be assigned by
supervisors as deemed appropriate. Requirements, skills and
abilities included have been determined to illustrate the minimal
standards required to successfully perform the position. Important:
The Community Choice Financial® Family of Brands will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store
positions are in-person only, remote options not available. The
Community Choice Financial® Family of Brands is committed to
providing an inclusive workplace free of discrimination based on
race, color, religion, sex, age, national origin, military status,
disability, pregnancy, sexual orientation, gender identity or
expression, genetic information or any other characteristic
protected by applicable law. Candidates of all background are
encouraged to apply. CCFI Companies, LLC is an equal opportunity
employer.
Keywords: Community Choice Financial Family of Brands, Clarksville , Career Day in Murfreesboro, TN, Retail - All , Smyrna, Tennessee