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Transportation Specialist

Company: Cornerstone of Hope, Inc.
Location: Paducah
Posted on: November 24, 2022

Job Description:

*Cornerstone of Hope, Inc. (COH) *provides administrative and staffing services to non-profit organizations in the Western Kentucky Region. As such, COH has a Transportation Specialist (part-time) position available to be assigned to work at the Merryman House located in Paducah, KY.

*WORK SCHEDULE: * 20 hours per week

Required Skills/Abilities

* 1. Must be proficient in computer skills (Microsoft, Adobe, Kronos, WS, CMS programs, communication platforms);
* 2. Must be able to demonstrate strong interpersonal communication skills (listening, understanding, questioning);
* 3. Must be able to demonstrate critical thinking skills and possess the ability to work in a high stress environment;

Preferred Education: Must have a high school diploma or equivalent

Preferred Exerience:

* Experience in a customer care setting is preferred.
* Experience in transportation preferred. Knowledge of Dynamics of Domestic Violence and Trauma Informed Care (TIC).
* Must have valid drivers license and clean driving record. Must be 18 years or older


The Transportation Support provides direct services to individuals and families within shelter. The Specialist will be tasked with providing trauma-informed support for individuals and families affected by domestic violence by providing consistent and essential transportation services to the eight counties served. The Specialist will embody the organization's mission to Save, Build and Change Lives through our Core Values of Advocacy, Empowerment and Transformation through Compassion, Dignity and Courage.


* Possess strong verbal and written communication skills;
* Display high level of professionalism in all interactions within agency and with community partners;
* Collaborate with other departments to ensure effective communication occurs and staff are well-informed of client needs to ensure meaningful access to all clients (e.g., Limited English Proficiency,federally under-served, etc.);
* Ensure positive communication and collaborative relationships within agency and with community partners;
* Follow agency policies and procedures, and Member Service Standards (MSS);


* Familiarize clients with agency services and make referrals as needed;
* Provide support to all teammates as needed to assist department in running smoothly, efficiently, and productively;
* Maintain transportation schedule and convey vehicle Maintenance needs to supervisor and Operations Dep.
* Possess the confidence and ability to independently make well-informed decisions based on Trauma Informed care;
* Provide suggestions and feedback for improvements in processes regarding departments as requested;
* Assists in supporting agency programming as requested by providing department-relevant groups/workshops and/or providing coverage for groups as requested;


* Arrive promptly and prepared, ready to engage in job responsibilities and Duties;
* Maintain accurate records including up-to-date client files, case notes, grant data, entry/exit paperwork, and submit reports while adhering to established timelines;
* Complete all shift duties as assigned in a timely and productive manner. ( including but not limited to; cleaning responsibilities, documentation, essential services, trainings,etc.);
* Respond to Crisis and LAP calls immediately, accurately and following set scripts and policies;
* Practice strong time management skills with the ability to prioritize duties/assignments appropriately;
* Ensures that a maximum of 20% of paid time is utilized for assigned tasks, including; Documentation, time sheets, training, cleaning and sanitation, shift change, and other assigned tasks;
* Ensures that at least 80% of paid time is utilized for providing direct client services and reflected in documentation and time sheets;


* Familiarize self with referral options and resources, with the ability to provide them to clients as needed;
* Demonstrate proficiency of Agency Policies and Procedures, Hazardous communication plan, Blood-borne Pathogens, and other assigned trainings;
* Understand Trauma-Informed organizational culture and actively employs those principles;
* Attend trainings relevant to position to upgrade knowledge of laws, regulations, and contractual requirements as directed by direct supervisor or the MHDCC Executive Director;
* Stay abreast of current practices and trends involving domestic violence and its effects by updating the Department Director on service trends, and other information necessary to inform and update current practices and policies;


* Complete and enter all individually provided client services into the agency's data system in a timely manner and in accordance with company policy;
* Accept personal responsibility and holds themselves accountable for actions and decisions made;
* Model personal integrity and behaves in an ethical manner in regards to interpersonal relationships with peers
* Refrain from engaging in gossip or staff splitting behaviors;

Productivity and Quality of Work

* Ensure clients follow all guidelines and address situations as they arise to ensure safety for all;
* Provide transportation assistance to residential clients and non-residential clients when needed;
* Embody integrity, knowledge, timeliness, initiative, and professionalism as set forth by the agency dictated by the life saving aspect of our mission;
* Attend and participate in all mandatory meetings and trainings as assigned;
* Provide crisis intervention and continued support for clients in shelter by utilizing knowledge of Trauma Informed Care and assisting with needs as they arise;

Job Type: Part-time

* Day shift

* High school or equivalent (Required)

* Microsoft Office: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Cornerstone of Hope, Inc., Clarksville , Transportation Specialist, Professions , Paducah, Tennessee

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