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Front Desk Specialist

Company: Towneplace Suites
Location: Clarksville
Posted on: December 2, 2019

Job Description:

Posting Date Nov 20, 2019
Job Number 19163595
Job Category Rooms and Guest Services Operations
Location TownePlace Suites Clarksville, 120 Fair Brook Place, Clarksville, Tennessee, United States
Brand TownePlace Suites
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the self sufficient, long stay guest who wants to settle in and connect to the local area. As a part of the TownePlace Suites team, you'll enjoy getting to know our guests and helping them enjoy a "Real Living" experience. Find Your World at TownePlace Suites by Marriott.
Job Summary
Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Towneplace Suites, Clarksville , Front Desk Specialist, Other , Clarksville, Tennessee

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