Product Support Engineer

Company: Trane Technologies
Location: Clarksville
Posted on: January 25, 2023

Job Description:

Product Support Engineer

**Clarksville TN Wilma Rudolph, Clarksville, Tennessee, United States**

Customer Service

Requisition # 2207182

Total Views 1648

AtTrane TechnologiesTM and through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

This role has been designated as Remote Within a Geography work schedule and will be based out of our Clarksville, TN. Flexible work-from-home options are available.

**Job Summary**

As a Unitary Product Support agent, you will spend time supporting questions from Trane account managers and our distribution partners. To support the field, you'll become an expert in a product category, you'll provide internal and external training, you'll explain selling strategies, and you'll participate on a team that is committed to success. This is an opportunity to join a dynamic group where you can make a significant impact.

**Key Responsibilities:**

+ Provide technical and marketing/sales support to the Trane sales organization through phone/email support, direct customer interaction, and customer factory visits.

+ Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you'll provide product presentations, join/lead sales discussions, and support tradeshow exhibits.

+ Establish product lines' "selling story" and ensure that the field sales teams are familiar with the story.

+ Understanding competitor's products and strategies and effectively communicate this information to the field, and other functional areas.

+ Participate in creative thinking, team decision-making and problem solving with cross-functional teams.

+ Support Trane Select Assist software by helping the field sales organization with equipment configurations and developing software requirements that improve the systems capabilities.

+ Participate on projects including new product development, developing marketing/promotional/technical content, and improving sales tools.

+ Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.

+ Train new field sales engineers that participate in the Trane Graduate Training Program.

**Qualifications:**

+ Bachelors degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred; completion of the Trane graduate training course, or equivalent combination of education and experience.

+ Excellent written and verbal communication skills.

+ Must be able to travel 10-15% of the time.

**Key Competencies:**

+ Excellent and demonstrated problem solving skills. Has the ability to coach the team on Lean problem-solving strategies.

+ Can develop and deliver compelling and education product presentations.

+ Is always seeking the best possible outcome for our customers.

+ Can articulate the connection between Product Support's role to sales, revenue, and margin.

+ Strong competency with Office tools; Word, Excel, and PowerPoint.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Clarksville , Product Support Engineer, Other , Clarksville, Tennessee