Client Service Specialist (Teller)
Company: Bank OZK
Location: Clarksville
Posted on: January 24, 2023
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Job Description:
Qualifications:
* High school diploma or equivalent required; bachelor degree
preferred
* 1+ year experience interacting with people and displaying
excellent service skills, demonstrated through work, military
and/or education, required
* Knowledge of and experience with bank products, online banking,
mobile banking applications, banking cards, etc. preferred
Job Expectations:
Ability to operate normal and customary equipment/technology used
in a business environment, with or without accommodation
Note: This description is not an exhaustive list of all job
responsibilities, skills and standards required. Other job
responsibilities, skills, and standards may be added. Management
reserves the right to add or change the job requirements at any
time.
This Position Qualifies for a $500 Sign On Bonus
(External Applicants Only)
About Us:
Built on a legacy of more than 100 years in banking, we pride
ourselves on our commitment to excellence, exceptional customer
service, and year-after-year recognition of our industry leading
financial performance. Uniquely positioned with our own internal
Fintech team, we create and offer innovative personal and business
banking solutions.
We are dedicated to building community and strive to help our
customers succeed financially. By helping to facilitate financial
stability for our customers, we positively impact their lives and
support families and our communities. We are socially responsible.
We also aspire to foster a productive and enriching work
environment for our team members. When our customers and team
members thrive, we achieve success for our bank.
About You:
Being the best bank for our customers and team members begins with
outstanding talent that possesses and displays the following
attributes:
* Helpful, friendly, approachable, enthusiastic and professional
disposition
* Accurate and efficient productivity
* Team player approach, capable of thriving in a continually
changing environment
* Critical thinking skills
Your Role:
In this role, you will build professional relationships with
customers and promote a positive, helpful and friendly team
environment. You will contribute your unique talents, skills and
experiences to help our customers, your team and our bank get
better every day, providing exceptional customer service at all
times.
Our successful team members perform the following responsibilities
every day:
* Enthusiastically support the bank's values and mission
* Engage customers in meaningful conversations regarding their
financial needs and goals, identifying referral opportunities for
banking center team members
* Cultivate professional relationships with customers, listening
carefully to their needs and displaying empathy to provide the best
service possible
* Proactively help to resolve customer concerns in a timely,
professional and positive manner, escalating issues to next level
of authority, as needed
* Display a high degree of integrity, trustworthiness and
professionalism at all times
* Actively promote teamwork, leading by example and taking
initiative to assist others
* Facilitate and process account transactions accurately and
efficiently to minimize errors and reduce fraud
* Open new accounts, as needed, and recommend new products and
services to meet customer needs
* Complete all essential training and display enthusiasm for
continuous learning, accepting constructive feedback from more
experienced team members
* Maintain consistently good punctuality and attendance to work
* Follow Bank policy, procedures and guidelines to protect
customers and bank assets
Keywords: Bank OZK, Clarksville , Client Service Specialist (Teller), Other , Clarksville, Tennessee
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