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Client Care Coordinator

Company: Home Instead- Corporate
Location: Roundhill
Posted on: November 26, 2022

Job Description:

Are you ready to make a difference? Help us spread Love (v) to our Care Professionals, Clients and Community by joining the Home Instead family where we specialize in home care for seniors. We have an opportunity in our Bowling Green, KY office as a Client Care Coordinator. This position supports quality assurance, builds relationships, and maintains communication with our clients, client families, and our Care Professionals.
Job Description:

The Client Care Coordinator is expected to perform a variety of duties in relation to client care including but not limited to: fill in shifts, first shifts with new clients, at home Care Professional training and education, at the office Care Professional training and education, client/Care Professional introductions, quality assurance visits or calls with clients, updating client care plans, assistance with LTC/ Horizon training and tracking, back up office support including scheduling coordinator, quality assurance, log pick up/auditing, and first impression specialist. As the face of Home Instead in the community, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment.


  • Health Insurance
  • 401K
  • PTOJob Responsibilities:
    • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
    • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
    • Work with other team members to coordinate various aspects of a client's care.
    • Conduct client/Care Professional introductions with every new client and with every new Care Professional.
    • Create and maintain client and responsible party records documenting all quality assurance meetings.
    • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
    • Plan and execute bi-weekly LTC and Horizon log pick ups
    • Daily Horizon schedule spreadsheet maintenance
    • Daily LTC electronic log maintenance
    • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
    • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professionals, and referral providers/care providers.
    • Work with clients and their families on the various issues that may arise to ensure they are getting resolution as well as receiving the services needed.
    • Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
    • Maintain regular attendance at the office to execute job responsibilities.
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Participate as needed in all Care Professional meetings
    • Conduct Family Education sessions as needed
    • Perform other functions deemed necessary
    • All other duties as assignedMinimum Qualifications:
      • Associate degree preferred
      • One-year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
      • Must possess a valid driver's license and car insurance.
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
      • Must have the ability to establish good working relationships with Key Players, Care Professionals, Referral Sources, and Clients.
      • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
      • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound- judgment and good decision-making
      • Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
      • Must have the ability to present a professional appearance and demeanor.
      • Must have computer skills and be proficient in Word and Excel
        Essential Functions/Physical Demands:

        These physical demands are representative of the physical requirements necessary for an employee to successfully perform the responsibilities of the position.
        • While performing the responsibilities of the position
          • This person will need to move from their vehicle to the inside of the client's home, residence or work location. The person needs to safely move continuously inside a client's home or residential facility.
          • Spend time bending, twisting, kneeling, crouching, stooping, crawling, standing, making repetitive motions, walking, using your hands to control or feel objects.
          • The person will use hands/fingers to handle, feel and operate normal household equipment like a vacuum, laundry machine, microwave, oven and other standard household items.
          • The person may need to ascend/descend by stairs and may be required to stoop, kneel, twist, crouch or crawl.
          • The person frequently communicates with clients and must be able to exchange accurate information consistently throughout a shift.
          • The position is required to see and detect items throughout the house. In addition, they will need to identify, recognize, judge and observe throughout their shift.
          • The person must have the ability to withstand exposure to various living environments, including minor exposure to dust, mold, mildew and normal household cleaning solutions.


            Are you ready to make a difference? Help us spread Love (v) to our Care Professionals, Clients and Community by joining the


Keywords: Home Instead- Corporate, Clarksville , Client Care Coordinator, Other , Roundhill, Tennessee

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