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Help Desk Administrator

Company: Community Financial Services Bank
Location: Benton
Posted on: September 21, 2022

Job Description:



The purpose of this position is to support CFSB Team Members with technical assistance related to computer, hardware and software systems.

Hourly pay starting at $18.25 per hour

Some essential functions include:

- Serve as a secondary point of contact for CFSB team members seeking technical assistance over the phone or through the Help Desk ticketing system
- Provide assistance to help desk technicians and/or serve in the escalation process of requests
- Perform remote troubleshooting through diagnostic techniques
- Walk team members through the problem-solving process
- Determine the best solution based on the type of issue and/or details provided by the end-user
- Direct unresolved issues to the next level of support
- Monitoring of the Help Desk ticketing system to ensure that requests are solved in a timely manner and by use of best practices
- Deployment of new devices such as desktop PCs, laptops or mobile devices
- Deployment of software to devices such as desktop PCs, laptops or mobile devices
- Develop and/or maintain automated deployment methods for software
- Complete all tasks and trainings before deadlines
- Attend weekly team huddles and monthly team meeting
- Learn and comply with all established CFSB policies, procedures, and standards
- Perform other duties as requested by the Team Leader



We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.



Keywords: Community Financial Services Bank, Clarksville , Help Desk Administrator, Other , Benton, Tennessee

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