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Customer Support Specialist - Frozen Sales

Company: Crown Bakeries
Location: Dickson
Posted on: June 24, 2022

Job Description:

DEPARTMENT: Business SupportSALARY: Non Exempt, Full-TimeREPORTING STRUCTURE: Customer Support SupervisorTRAVEL: less than 5%Job SummaryThe Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers and is responsible for bringing "the royal touch" to all interactions. The role works closely with the Distribution team, supplying support at multiple stages of the sales cycle in order ensure a positive customer experience.RESPONSIBILITIES:Sales Cycle Duties:Critically review and process orders, ensuring they meet requirements for production, shipping, and lead timeDevelop a strong knowledge of products and customer baseSupport the Senior Customer Support Specialists and Customer Support Supervisor as neededSupport Regional Sales team and Independent Distributor Partners in day-to-day customer satisfaction and retention effortsManage daily housekeeping for ERP and associated applicationsCustomer Experience Duties:Demonstrate a positive attitude, and commitment to always delivering the highest standards of customer experience, rooted in a focus to add "the royal touch" to customers' Crown experienceExemplify the ability to actively listen to customer needs and act on information gathered and analyzedCollect customer feedback, and develop relationships with the customer baseUnderstand, share, and lead customers on company processesAct as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as neededField and resolve customer complaints, and escalate within Business Support as neededGeneral Job Duties: Always adhere to company's current master safety rulesField calls for all facilities, and departments, and redirect as necessaryOther administrative duties as assignedScope and duties of this role may change as the company continues to grow and evolveQUALIFICATIONS AND SKILLS:Required Skills:Associate degree - relevant experience may be considered in lieu of a degreeCustomer Service, Client Experience, or related experienceClear and accurate written and articulate verbal communication skillsProficiency in Microsoft Office suite, with basic knowledge of ExcelDiligently punctual, with reliable attendanceSelf-starter with a strong work ethicMotivated team player with strong interpersonal skills, that is engaged with the businessStrong organizational skills and the ability to handle multiple tasksAbility to adapt to a rapidly growing and changing business landscapePreferred Skills and Experience:Bachelor's degreeSage X3 or similar ERPWORK ENVIRONMENT:This job operates in office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Keywords: Crown Bakeries, Clarksville , Customer Support Specialist - Frozen Sales, Other , Dickson, Tennessee

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