Automotive Service Scheduler

Company: White's Auto Mall
Location: Hopkinsville
Posted on: June 22, 2022

Job Description:

Job DescriptionWhite's Auto Mall / Hopkinsville KYAutomotive Service SchedulerJob descriptionWe are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best schedulers are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk! Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customersSkills
  • Proven customer support experience or experience as a client service representative
  • Computer proficiency
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to several types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Keywords: White's Auto Mall, Clarksville , Automotive Service Scheduler, Other , Hopkinsville, Tennessee