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Associate Collector

Company: MetroNet
Location: Paducah
Posted on: January 15, 2022

Job Description:

Job DetailsDescriptionMetroNet has an immediate opening for an energetic; customer focused Associate Collector in Paducah, KY!At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!What is in it for you?

  • Competitive Base salary plus an excellent commission package
  • 80% of Medical premiums paid for by company
  • Company paid Disability and Life insurance
  • 401(k) company match and 100% vested on day 1
  • Discounted MetroNet service in our serviceable area
  • Annual performance and compensation review
  • Locally owned, friendly, fun atmosphereJob Summary:The Associate Collector provides Collection Call Center support, recording of payments by phone, determination and working of suspension and restore issues, order activation, auto Q monitoring and customer care functions for residential and small business customers of all Q Services companies.What you will be doing:
    • Provide customer service regarding collection issues
    • Process customer payments and/or refunds
    • Process account credits and/or adjustments
    • Resolve customer short payments
    • Complete suspension and/or restoral of a customer's services
    • Activation and/or cancellation of billing
    • Responsible for monitoring and maintaining assigned accounts
    • Work with past due customers to coordinate payment that is beneficial for the them while keeping the company's bad debt
      risk top priority
    • Contact customers regarding overdue accounts and determine reason for non-pay
    • Establish and maintain effective and cooperative working relationship with customers
    • Accountable for reducing assigned accounts delinquency
    • Enlist the efforts of sales and/or customer service when necessary to accelerate the collection process
    • Must communicate and follow up effectively and timely with assigned accounts
    • Perform other assigned tasks and duties necessary to support the Accounts Receivable DepartmentWhat You Need For This Position:
      • 2+ years' experience in a Call Center/Collections/Banking environment
      • Demonstrated experience working with difficult customer collections situations/issues
      • Excellent communication, both written and oral
      • Proficient in MS Word, Excel, Outlook
      • Desire to learn, grow and improve skill set
      • Demonstrated Competencies: Customer Service, Interpersonal Understanding, Teamwork & Cooperation, Achievement Orientation, Technology SavvyIf you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!MetroNet is an EQUAL OPPORTUNITY EMPLOYER

Keywords: MetroNet, Clarksville , Associate Collector, Other , Paducah, Tennessee

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