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Closing Department Team Lead Tennessee

Company: Mortgage Investors Group
Location: Tennessee Ridge
Posted on: January 15, 2022

Job Description:

Note: This is NOT a Remote Position.

POSITION SUMMARY

This position is responsible for supervising all aspects of the closing function ensuring all loans are closed accurately, timely and within investor, agency, FHA/VA, federal, state and local regulatory requirements and/or guidelines. Responsible for tracking every loan closing for team, the accurate preparation of closing documents, the timely and accurate deposit of monies and the accurate reporting of loans originated and closed by the company.

ESSENTIAL JOB FUNCTIONS

Maintain pipeline.
Responsible for proactively coaching their Closing Team and delivering exceptional customer service.
Supervise effective communications between closing teams, production staff, branch managers and department managers.
Adjust workloads based on projections to meet or exceed departmental closing goals each month.
Identify team members strengths and weaknesses and provide the necessary training.
Review and discuss with Closing Manager alignment of individual closers with specific sales staff to achieve annual production goals and provide the highest level of customer service to all borrowers, real estate agents, title companies and sales staff.
Assist in the timely resolution of issues and proactively implement the necessary departmental/company policies and procedure to avoid future problems.
Supervise team in all aspects of company-wide conforming and non-conforming loan closings including the timely and accurate issuance of closing instructions and tracking the accurate funding of loans via working closely with all loan officers.
Responsible for proactively working with Closing Manager in obtaining, understanding and providing changes/training for new and existing loan programs/forms to department staff prior to any loans closing.
Work closely with Post Closing, Processing, Secondary Marketing, Underwriting, Compliance and QC, ensuring all information is accurate and disseminated for future loan closings.
Team Lead to participate in the development and upkeep of documents and training materials on MIG net.
Follow all established corporate mapping processes and procedures and make recommendations to SVP Closing /Post Closing when necessary for improvements to it.
Meet Bi-Monthly with SVP/ Closing/Post Closing to discuss process improvements, and staffing needs.
Feedback and new solutions to improve daily operational tasks.
Assist Closing Manager with annual employee performance reviews and monthly reviews as necessary for team members.
Assist in the hiring of competent and qualified employees.
Assist with tracking, enforcing and reporting employee attendance including sick days, vacation days and tardiness.
Assist in answering the QA system for closer errors/defects.
Community involvement as an MIG representative.
Other duties as assigned.


JOB SPECIFICATIONS

Minimum Education:

High school or equivalent
4-year degree preferred

Minimum Knowledge:

Demonstrated effective communication and organizational skills
Proficiency in various computer software programs including: Microsoft Office (Excel, Word, Access), database management and other business applications
Ability to work independently with little or no supervision

Minimum Experience:

Minimum of 2-3 years closing experience / 1-2 years management experience

PHYSICAL REQUIREMENTS

Must be able to navigate throughout the building. Must be able to hear and communicate well. Must have good eye-hand coordination and finger movement for use in computer software programs.

ADDITIONAL INFORMATION

Closing Department Team Leaders will be reimplantation of this position and report directly to Closing Manager. Early operation will require regular meetings, brain storming and daily development of the position. A vision is in place but real time improvement will be implemented as deemed necessary by SVP Operations and other Senior Operations Management.

Keywords: Mortgage Investors Group, Clarksville , Closing Department Team Lead Tennessee, Other , Tennessee Ridge, Tennessee

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