Front Desk Clerk

Company: Best Western
Location: Paducah
Posted on: November 19, 2021

Job Description:

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and paymentsRequirements
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like auto clerk PMS and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skillsJob Type: Full-timePay: $10.00 - $11.00 per hourBenefits:
    • Employee discountSchedule:
      • 8 hour shift
      • Day shift
      • Monday to Friday
      • Night shift
      • Weekend availabilitySupplemental Pay:
        • Bonus payEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel Experience: 1 year (Preferred)
            • Front Desk: 1 year (Preferred)Work Location: One location

Keywords: Best Western, Clarksville , Front Desk Clerk, Other , Paducah, Tennessee