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Front Desk Clerk

Company: Best Western
Location: Paducah
Posted on: November 19, 2021

Job Description:

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and paymentsRequirements
    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with hotel reservations software, like auto clerk PMS and RoomKeyPMS
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skillsJob Type: Full-timePay: $10.00 - $11.00 per hourBenefits:
      • Employee discountSchedule:
        • 8 hour shift
        • Day shift
        • Monday to Friday
        • Night shift
        • Weekend availabilitySupplemental Pay:
          • Bonus payEducation:
            • High school or equivalent (Preferred)Experience:
              • Hotel Experience: 1 year (Preferred)
              • Front Desk: 1 year (Preferred)Work Location: One location

Keywords: Best Western, Clarksville , Front Desk Clerk, Other , Paducah, Tennessee

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