? [Urgent] Operations Manager, Design Engineering Quality

Company: Amazon Stores
Location: Nashville
Posted on: July 10, 2025

Job Description:

Are you an experienced project management professional with a passion for driving large-scale operational excellence? We're seeking a dynamic Operations Manager to lead the end-to-end execution of our automated fulfillment center projects. In this pivotal role, you will: • Assemble and lead cross-functional teams to deliver complex, high-visibility projects on time and within budget • Develop and monitor detailed project schedules, identify and track key deliverables, and proactively mitigate risks • Collaborate closely with engineering, construction, and logistics teams to ensure seamless integration and optimization of new automated systems • Identify and resolve roadblocks, coordinate interdependencies, and "herd the cats" to keep projects moving forward • Drive continuous process improvement to enhance efficiency, quality, and safety across our fulfillment operations To succeed in this role, you'll need: • 5 years managing large-scale, complex projects in a fast-paced, technology-driven environment • Exceptional organizational, problem-solving, and stakeholder management skills • Ability to thrive in ambiguity, adapt quickly to changing priorities, and maintain a calm, focused demeanor under pressure • Strong technical aptitude and familiarity with automated material handling systems and warehouse management technologies • Excellent communication and presentation skills to effectively engage with cross-functional partners and senior leadership If you're a driven, detail-oriented project management pro who thrives on delivering operational excellence, we want to hear from you! Apply now to join our dynamic team and make a real impact on the future of Amazon's fulfillment network. Key job responsibilities Your key responsibilities will include: 1. Project Leadership and Execution: o Assemble and lead cross-functional teams to deliver complex, high-visibility projects on time and within budget o Develop and monitor detailed project schedules, identify and track key deliverables o Proactively mitigate risks and roadblocks to keep projects moving forward 2. Stakeholder Coordination and Integration: o Collaborate closely with engineering, construction, and logistics teams to ensure seamless integration and optimization of new automated systems o Coordinate interdependencies between various workstreams and functions o Effectively communicate project status, issues, and resolutions to senior leadership 3. Process Improvement and Optimization: o Drive continuous process improvement to enhance efficiency, quality, and safety across our fulfillment operations o Identify opportunities to streamline workflows and leverage new technologies o Implement best practices and lessons learned to improve future project delivery 4. Team Management and Mentorship: o Motivate and empower cross-functional teams to achieve ambitious goals o Provide coaching and guidance to help team members develop their skills and capabilities o Foster a collaborative, high-performance culture focused on operational excellence By excelling in these key areas, you will play a crucial role in transforming our fulfillment network and delivering exceptional customer experiences through the implementation of new automation technologies. A day in the life Morning: • Start the day with a quick stand-up meeting with your core project team to review the plan for the day, address any blockers, and align on priorities. • Participate in a cross-functional coordination call with the engineering, construction, and logistics leads to discuss the latest progress, interdependencies, and upcoming milestones. • Review the latest project schedule and dashboard, identifying any risks or issues that require your attention. • Prepare for an upcoming steering committee meeting with senior leadership to provide a status update and seek guidance on a critical decision. Midday: • Visit the construction site to inspect the progress of the automated material handling system installation, engage with the on-site teams, and identify any areas that need your intervention. • Facilitate a working session with the process engineering team to finalize the standard operating procedures for the new automated workflows. • Respond to emails and Slack messages from team members seeking your input or escalating time-sensitive matters. • Grab a quick lunch while reviewing the latest financial reports and cost projections for the project. Afternoon: • Lead the steering committee meeting, presenting the project status, highlighting key risks and mitigation plans, and seeking guidance on the critical decision point. • Conduct 1-on-1 check-ins with your direct reports to provide feedback, address any concerns, and discuss their professional development. • Attend a virtual meeting with the global program management team to share best practices and lessons learned from your project. • Wrap up the day by updating the project plan, documenting key decisions, and preparing for tomorrow's activities. Throughout the day, you'll need to maintain a keen eye for detail, a calm demeanor under pressure, and the ability to juggle multiple priorities simultaneously. Your strong leadership, problem-solving, and stakeholder management skills will be essential in driving these complex, high-impact projects to successful completion. BASIC QUALIFICATIONS 10 yrs in leading the execution of large scale material handling projects. PREFERRED QUALIFICATIONS PMP certification Experience in leading the actual installation on site (Site Management) is extremely valuable. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Keywords: Amazon Stores, Clarksville , ? [Urgent] Operations Manager, Design Engineering Quality, Logistics, Transportation & Drivers , Nashville, Tennessee