NOC Analyst
Company: Arctiq
Location: Nashville
Posted on: April 4, 2026
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Job Description:
Company Overview: Arctiq is a leader in professional IT services
and managed services across three core Centers of Excellence:
Enterprise Security, Modern Infrastructure and Platform
Engineering. Renowned for our ability to architect intelligence, we
connect, protect, and transform organizations, empowering them to
thrive in today's digital landscape. Arctiq builds on decades of
industry expertise and a customer-centric ethos to deliver
exceptional value to clients across diverse industries. Position
Overview: Do you have an analytical mindset, strong technical
skills, and a passion for ensuring system reliability and uptime?
If so, Arctiq invites you to join our Network Operations Center
(NOC) team. As a NOC Specialist , you will be responsible for
monitoring, supporting, and maintaining critical network and
infrastructure systems. You’ll analyze and respond to alerts,
troubleshoot outages, escalate incidents as needed, and proactively
develop measures to ensure the stability and performance of
services. Responsibilities: Monitor and analyze network, systems,
and services for performance issues, outages, and security concerns
in real time. Respond to and troubleshoot incidents, escalating to
senior engineers or other teams when necessary. Use diagnostic
tools and established processes to investigate and resolve service
disruptions. Collaborate with Network and Infrastructure Engineers
to plan and implement proactive monitoring, automation, and
performance optimization. Work directly with customers to support
investigations, resolve issues, and provide timely updates.
Contribute to the development and enhancement of operational
processes, policies, and standards. Provide excellent customer
service and ensure client satisfaction by meeting or exceeding
expectations. Maintain accurate documentation of incidents,
troubleshooting steps, and resolutions. Work non-traditional hours
and participate in a 24x7 on-call rotation to ensure continuous
support. Qualifications: One or more years in an IT infrastructure,
network operations, or technical support role. Demonstrated
expertise in one or more of the following: network monitoring and
troubleshooting, infrastructure operations, systems administration,
or incident response. Strong understanding of networking
fundamentals (TCP/IP, DNS, routing, switching, firewalls).
Experience with network/system monitoring tools (e.g., SolarWinds,
Nagios, Splunk, or similar). Excellent oral and written
communication skills. Ability to work effectively and
collaboratively in a high-performance team environment. Strong
commitment to customer service and operational excellence.
Experience working in diverse technical teams or client-facing
environments. Ability to work in a fast-paced, 24x7 environment and
adapt quickly to changing priorities. General network experience
(e.g., Palo Alto, Cisco, Fortinet) Cisco ISE experience relating to
operational reviews, troubleshooting of events and alerts, service
performance and availability monitoring, portal management, device
profile monitoring, and patch management. Arctiq is an equal
opportunity employer. If you need any accommodations or adjustments
throughout the interview process and beyond, please let us know. We
celebrate our inclusive work environment and welcome members of all
backgrounds and perspectives to apply. We thank you for your
interest in joining the Arctiq team! While we welcome all
applicants, only those who are selected for an interview will be
contacted.
Keywords: Arctiq, Clarksville , NOC Analyst, IT / Software / Systems , Nashville, Tennessee
