Receptionist, Steven A. Cohen Military Family Clinic at Centerstone, Clarksville
Posted on: January 16, 2020
SUMMARY OF JOB:
With a multidisciplinary team of licensed clinicians, case
managers, and veteran outreach workers, the clinic offers
high-quality, evidence-based, and personalized outpatient mental
health treatment tailored to meet the specific needs of veterans,
particularly those from the Iraq and Afghanistan wars, and their
families. The Cohen Clinic is part of the Cohen Veterans Network, a
national nonprofit (501c3) network of clinics.
Under the general direction of the Office Manager, the Receptionist
is responsible for registering and scheduling patients in the
appropriate IT system, organizing daily patient schedules, triaging
incoming patient reports to appropriate locations, answering
phones, obtaining and documenting insurance pre-authorizations and
pre-certifications and facilitating administrative needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the main switchboard at the Cohen Clinic by answering
incoming calls, routing calls to appropriate staff members,
Serves as the main receptionist for the Cohen Clinic, greeting and
appropriately directing Cohen visitors, clients and staff.
Copies photo identification and any insurance information for
Serves as primary back-up for Cohen Clinic staff in taking and
distributing messages as needed.
Reports problems with the telephone system to appropriate staff and
coordinates with service personnel as needed to correct
Maintains current information on all clinic services and other
community services to assist consumers, staff, and the general
public in accessing the Cohen Clinic and other community
Serves as general back-up to administrative staff performing tasks
such as faxing, preparing documentation for distribution internally
or external mail out, copying, and meeting preparation.
Serves as primary mail clerk for the clinic in the sorting and
distribution of incoming mail, posting of outgoing mail, and daily
mail pick-up and drop-off.
Aids in retrieving, sorting, and distributing faxes to appropriate
Participates, along with office manager in the managed care billing
process responsibilities including discussion of insurance
Maintains a daily log of accounts receivable checks and consumer
checks, mailed to the Cohen Clinic.
Presents a professional image, maintaining a calm, professional
manner knowing that some callers are consumers or family members
and may be agitated, stressed, or present a difficult communication
Performs other duties as assigned.
Good verbal communication skills, poise and ability to handle high
volume telephone duty.
Typing, filing, and general office skills required.
PC literate with knowledge of MS software. Intermediate level on MS
Excel, Email and word processing programs. Ability to utilize
Internet for resources.
Willingness to learn new functions.
Prior experience within the military community and/or veteran
Strong consultative abilities, conflict-resolution skills, and
Able to analyze problems, identify alternative solutions, project
consequences of proposed actions, and implement recommendations in
support of goals.
Communicates clearly and concisely, both orally and in writing.
Demonstrated ability to establish and maintain effective working
KNOWLEDGE, SKILLS, AND ABILITIEs
Analytical skills, professional acumen, business ethics, thorough
understanding of continuous improvement processes, problem solving,
respect for confidentiality, excellent communication and
TIME TYPE:Full time
Delivering Care that Changes People's Lives starts with our
employees. As a Centerstone employee there are many perks to enjoy.
Below are just some of the great benefits you might be eligible for
* HEALTH & WELLNESS
* Medical Coverage
* Dental Coverage
* Vision Coverage
* Flexible Spending Account
* Health Savings Account
* Short Term Disability
* Long Term Disability - Company Paid
* Wellness Programs - Company Paid
* FINANCIAL WELLBEING
* Competitive Compensation Packages
* Life Insurance - Company Paid
* Accidental Death & Dismemberment Insurance - Company Paid
* 403b Retirement Plan with Company Funded Matching
* Retirement and Financial Planning Services
* Employee Discounts including Dell Computers, Verizon Wireless,
Liberty Mutual, Costco, and Enterprise Rent-a-Car
* Loan Forgiveness options through federal programs (National
Health Service Corps & Public Service Loan Forgiveness)
* CAREER DEVELOPMENT AND GROWTH
* At Centerstone training is one of our highest priorities. We
provide company paid professional training for various skills,
certifications, and continuing education
* Opportunities for growth and movement - We encourage our
employees to consider new growth opportunities with us and have a 5
state footprint for those looking to relocate geographically
* Leadership Academy for our rising stars, supervisors, and
* Centerstone Research Institute and Center for Clinical Excellence
teach provide staff with industry best practices and processes
* WORK LIFE BALANCE
* Paid Time Off - Generous PTO for Vacations, Illness, Personal
Days, Etc. (Paid Holidays)
* Flexible Work Schedules to promote a Healthy Work Life
* Employee Assistance Program - assists employees with personal
problems and/or work-related problems that may impact their job
performance, health, mental and emotional well-being
Centerstone is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, national origin, gender, disability, sexual
orientation, marital status, or protected veteran status.
Keywords: Centerstone, Clarksville , Receptionist, Steven A. Cohen Military Family Clinic at Centerstone, Clarksville, IT / Software / Systems , Clarksville, Tennessee
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