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Guest Service Coordinator - Supervisor

Company: Parking Management Company
Location: Nashville
Posted on: July 24, 2019

Job Description:

Job Title: Guest Service CoordinatorDepartment: Various Account SitesReports to: Directly: Account or City Manager Position Summary: The primary purpose of this position is to oversee associates assuring theyprovide the highest level of service to guests in accordance with established company policies.The GSC works closely with the Account Manager and/or City Manager, and side by side with theValets / GSAs. Duties may include hiring, training, and coaching associates. The position mayrequire maintaining revenue reports, and handling claims with guests' property. GSCs work valetshifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval ofvehicles, etc. Why Parking Management Company:

  • DailyPay
  • Growth and Development
  • Promote from within
  • Flexible Schedules
  • Cash Tips Essential Duties and Responsibilities:
    • Coordinates and directs the parking operation and staff during each shift
    • Handles guest related concerns, guest inquiries, vehicle claims, and any guest service issues
    • Ensure all associates are in perfect uniform and are properly groomed before they clock in for their shift
    • Ensure associates are following proper attendance and timekeeping, including clocking in / out
    • for shifts and breaks.
    • Attend and conduct (when applicable) required staff/GSC meetings; communicate pertinent daily information with associates before each shift
    • Maintain a work-friendly atmosphere and a team environment
    • Maintain a strong level of communication with account manager/city manager, associates, clients, and guests
    • Conduct proper tip handling, including shift cuts, tip share, and tip reporting
    • Coordinates all PMC revenue shift procedures (revenue SOP) and daily revenue procedures for each shift
    • Anticipates guest needs and resolve guest issues proactively or in a timely manner
    • Supervises/coordinates valet team members to ensure proper key handling, and safe, efficient parking/retrieval of vehicles; constantly working to eliminate guest claims an associate on the job injuries
    • Follow the proper procedure and timely submittal of paperwork for associate or guest incidents/accidents
    • Maintain a safe environment for associates and guests Other duties as assigned by Account or City Manager Knowledge and Critical Skills /Expertise: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. 1. Maintain a valid driver's license and motor vehicle report as outlined in the employee handbook2. Ability to operate vehicles with a manual transmission is highly preferred and may be required at some PMC locations3. Knowledge of the methods, procedures, and equipment used in operation, as well as cleaning, care, and storage of equipment4. Ability to remain calm in stressful or high vehicle volume, or busy situations5. Ability to clearly lead and follow instructions, and change the focus of attention as job dictates6. Must complete all required training as assigned7. Must be knowledgeable of account location(s), and approved parking areas8. Must understand, follow, and uphold all company policies and procedures Computer Skills:
      • Ability to use Windows and Office products, assigned company related technology products.
      • Ability to learn and train associates on new technology as it is acquired. Education/Experience: High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Supervisory Responsibilities: Carry out supervisory/coordinator responsibilities as assigned in accordance with the organization's policies and applicable laws. Work Environment:
        • While performing the duties of this job, associates are regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions.
        • The work environment can be noisy and will be surrounded by moving vehicles are drivenby employees and the public. Physical Demands:
          • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Associates must be able to lift up to 50lbs as needed.
          • Standing for up to 8 hours at a time and running/jogging to and from vehicles and parking areas multiple times during a shift to retrieve and park vehicles.
          • Associates are required to verbally communicate, as well as have the ability to hear clearly in often noisy and busy environments. ADA: Parking Management Company will make reasonable accommodations in compliance JB.0.00.LN

Keywords: Parking Management Company, Clarksville , Guest Service Coordinator - Supervisor, Hospitality & Tourism , Nashville, Tennessee

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