Bartenders
Company: O'Charley's Team Members
Location: Hopkinsville
Posted on: January 26, 2023
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Job Description:
TAKING CARE OF OUR GUESTSBARTENDER RESPONSIBILITIESAt
O'Charley's, our goal is to satisfy our guests completely so they
will return again and again. We want guests to tell their family,
friends, and associates about the wonderful experience we provided
at O'Charley's. You were hired because you showed us that you have
"A Passion to Serve" - the desire to ensure our guests have a
memorable experience every time they visit.Our guests are the
reason for our existence. Your paycheck will say O'Charley's, but
our guests are your true employers.RESPONSIBILITIESAs a bartender,
your first responsibility is to be an effective SALESPERSON. You
must understand our food and beverage menus, specials, and promos
and be able to make recommendations and suggestions based on your
knowledge of food and drink items.Your next responsibility is to
ensure our guests have a great experience by providing exceptional
service. In order to accomplish this, you must:1. Make each guest
feel appreciated through accommodating actions.2. Practice the
"Hospitality Halo" with everyone within a six-foot radius (smile,
step aside, speak first) - A friendly attitude is essential in
building good rapport with guests and fellow team members. Most
importantly, be polite to all guests and team members.3. Work as a
team with all O'Charley's team members.4. Communicate clearly and
enthusiastically with guests and team members - have an outgoing
attitude and retain your self-composure at all times. No matter how
busy you are, guests must be treated with concern for their needs
or interests as if each is the only guest in the restaurant.5.
Immediately greet guests and ensure prompt and efficient food and
beverage delivery. Serve your guests in a timely manner, according
to the guest's perfect pace. Stay organized, being able to think
and act quickly and effectively, and have a sense of urgency.6.
Have a thorough knowledge of service sequences and guidelines; use
this knowledge to serve guests effectively.7. Have a thorough
knowledge of bar accounting procedures.8. Have a thorough knowledge
of drink making techniques and recipes; use this knowledge to
prepare quality drinks for servers and guests.9. Maintain general
appearance of bar through cleaning and stocking. Take pride in your
personal appearance and the appearance of your work area.10. Ensure
"Perfect Drink" presentations before items are delivered to
guests.While we are all responsible for ensuring our guests have a
great experience, there are going to be times when we will make a
mistake. If a mistake is made, we must own it and take EVERY action
possible to correct it. It is imperative that all guests leave
knowing we cared about their individual situation, that we put
ourselves in THEIR shoes, recognized their needs, and did
everything possible to strive for a win-win situation.Knowledge
RequirementsGuest relations - Liquor knowledge - Menu
knowledgeService Sequences - Alcohol awareness - Point of Sale
operationQuality service and standards - Recipes and Garnishes -
Money handlingFloor plan - Specials - Sidework dutiesPhysicalAble
to serve alcohol according to state law. Able to speak, read, write
and understand the primary language of the work location. Able to
perform simple mathematical calculations in regard to money
handling. Able to stand and exert well-paced mobility for periods
up to five (5) hours in length. Must have a good sense of balance,
able to bend, kneel and lift bus pans, trays, etc. frequently
weighing up to 25 pounds.About O'Charley's Restaurant + BarWant to
be part of a team that's more like friends and family than
co-workers? Do you have a Passion to Serve and love to have fun
while you work? Then join our team, we're saving a seat for
you!From our strong history of success and a deliberate approach to
change, to our strength and ability to keep in line with strategic
goals in an evolving industry, now is a great time to join our
team.We offer flexible work schedules, a variety of great benefits,
meal discounts and much more!O'Charley's Restaurant + Bar is an
Equal Opportunity & E-Verify Employer
Keywords: O'Charley's Team Members, Clarksville , Bartenders, Hospitality & Tourism , Hopkinsville, Tennessee
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here to apply!
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