Customer Service Rep
Company: Florim Solution, Inc
Location: Clarksville
Posted on: August 4, 2022
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Job Description:
TEXT 'JOBS' to 1-844-HRFLORIM (1-844-473-5674) for all
openingsCUSTOMER SERVICE REP FULL-TIMEFlorim USA is looking for an
experienced Customer Service Rep for DAY SHIFT Position in the
Clarksville, TN area.REQUIREMENTS OF CUSTOMER SERVICE
REPAssociate's degree or 4-5 years experience in Customer
ServiceSAP experience strongly preferred or familiarity with sales
order process of an ERP systemGreat organizational and time
management skillsExcellent communication skills and enjoys working
with customersMust have a sense or urgency - awareness of
timeliness and deadlinesMust be a self-starterRESPONSIBILITIES OF
CUSTOMER SERVICE REPCustomer Service Rep communicates with
customers by computer and phone, processes orders, claims, credits,
and coordinates the shipping of porcelain tile by performing the
following duties:Research customer ordering history for assigned
product brand. Consider projections from assigned customer to plan
for future production. Participate in production planning team as
needed.Receive order forms, determine charges for services
requested. Prepares change of address records and issues
discontinuance orders. Notifies customer of order process and
product availability. Informs customer of new or additional
products as well as discontinuance of old product. Tracks
promotional prices approved by marketing supervisor and coordinates
approval.Schedules customer orders for timely shipment. Research
and expedite late shipments or non-arrivals through warehouse or
UPS representative. Reports shipping errors and customer complaints
to warehouse manager. Adjust inventory and orders in the SAP system
to reflect actual shipment when shipping error occurs.Perform
periodic location checks for customers. Research lot numbers and
product availability within the warehouse for customer inquiries.
Work with shipping coordinator to resolve inventory errors in the
SAP system prior to shipment of orders.Service assigned accounts
within specific product brand. Must conform to team atmosphere
within each product brand as well as between brands.Cross train
within brand to accommodate customers in the event another account
representative is absent.General knowledge of the other brands is
required to assist with phone inquiries.Maintain customer files,
orders, and billing documents. Generate various computer maintained
reports. Perform other incidental duties as needed (i. e., faxing,
filing, typing memos and e-mail etc.)Maintains a clean and tidy
work area.Adhere to all safety regulations, attend all safety
training and wear required safety equipment per related safety
SOP'S.SALARY AND BENEFITS FOR CUSTOMER SERVICE REP:Beginning pay
between $15.00 - $20.00 per hourMonthly & Annual Bonuses (up to
$4,800/year)2 Weeks Paid Vacation9 Paid HolidaysFree Employee
Medical Insurance with Annual PhysicalBenefits start on Hire
Date401(k) with Company MatchTuition Assistance (after one
year)Employee Discounts on TileEmployee Referral Program
$250PM22PI185433989SDL2017
Keywords: Florim Solution, Inc, Clarksville , Customer Service Rep, Hospitality & Tourism , Clarksville, Tennessee
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