ClarksvilleRecruiter Since 2001
the smart solution for Clarksville jobs

Customer Service-Electrify America

Company: Agero, Inc.
Location: Clarksville
Posted on: November 23, 2020

Job Description:

DESCRIPTION SUMMARY:

Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers. This position is the first line of contact and is responsible to leave a customer with the very best impression of Electrify America. Delivering exceptional experiences and focusing on creating long term customers is a priority. Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.

ESSENTIAL FUNCTIONS:



  • Engage with existing and prospective Electrify America customers via phone, chat, and SMS
  • Provide courteous, professional and timely responses to a continuous volume of customer inquiries
  • Identify, research, understand and address all facets of customers' requests
  • Ensure content of oral and written communication meets the needs of the target audience
  • Build and foster relationships with partners
  • Engage leaders and partners when presenting escalations and/or solutions
  • Answers routine service calls and logs them as appropriate on the computer system.
  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
  • Adheres to all company and specific ContactCenter policies and procedures.
  • Completes any work as assigned by Management.


    EDUCATION: High School Diploma/G.E.D or equivalent work experience EXPERIENCE: * 0-1 year of customer service experience. * Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift). * Good written communication skills and high level of comfort providing quality customer service via writing. Ability to create a response in the tone that is appropriate for our customer's platform of choice (Phone, chat, SMS etc.) * Ability to work in a fast-paced, extremely customer-focused multi-channel contact center * Self-motivated with the ability to multi-task * Understand, communicate and display the ability to provide exceptional customer experiences * Ability to work independently and efficiently, yet be a team player * Proficient in Microsoft Office/PC skills * Familiar with the use of technology; Windows/PC skills * Understanding and/or willingness to learn about electric vehicles of the EV charging industry * Meet or exceed defined KPIs and objectives * Ability/willingness to learn new systems and technology COMPLEXITY: Utilizes empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service. Strong oral and written communication skills. Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge. WORKING RELATIONSHIPS: Communicates with associates, customers and clients in a professional manner. Effectively teams with peers, supervisors, and management to achieve corporate and client goals. ADDITIONAL REQUIREMENTS: Flexible work schedule including nights, weekends, and holidays as business need dictates.

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Agero, Inc., Clarksville , Customer Service-Electrify America, Hospitality & Tourism , Clarksville, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Murfreesboro
Posted on: 11/24/2020

Part Time Retail Reset Merchandiser
Description: Part Time Retail Reset Merchandiser We are looking for individuals with a strong attention to detail to apply to our part time Retail Reset Merchandiser job. The Retail Reset Merchandisers be responsible (more...)
Company: Advantage Solutions
Location: Murfreesboro
Posted on: 11/24/2020

Cashier/Customer Service
Description: Thorntons is hiring Guest Service Representatives br Starting at 10.70 br Guest Service Representatives will also enjoy the following benefits br FREE Shift Meals and Dispensed Beverages --- Health, (more...)
Company: Thorntons (Kentucky)
Location: Nashville
Posted on: 11/24/2020


Holiday Retail Attendant - Gaylord Opryland Resort & Convention Center - (20064442)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Nashville
Posted on: 11/23/2020

MERCHANDISING
Description: Merchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, (more...)
Company: The Home Depot
Location: Nashville
Posted on: 11/24/2020

Macy's Seasonal Retail Merchandising Support, Part Time: Cool Springs Galleria
Description: Overview:-- br The Seasonal Merchandising Support Associate, also known as a Front of House Associate, is responsible for providing a great shopping experience and driving sales and profit through customer (more...)
Company: Macy's
Location: Franklin
Posted on: 11/24/2020

Customer service representative
Description: 100 Commissions YES That's what MyEcon is paying out now Take a look at the new
Company: Hillwealthgroup
Location: Clarksville
Posted on: 11/24/2020

Assistant Store Manager Hiring Event - West Nashville, TN
Description: Geared for the Driven During these uncertain times of COVID-19, Valvoline Instant Oil Change SM VIOC is proud to serve those who need to be on the road, including first responders and medical workers (more...)
Company: Valvoline Instant Oil Change
Location: Nashville
Posted on: 11/24/2020

Loss Prevention Attendant - Gaylord Hotels - (20058467)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International Inc.
Location: Nashville
Posted on: 11/23/2020

Holiday Event Tour Guide - Gaylord Hotels - (20055871)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Nashville
Posted on: 11/23/2020

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Clarksville RSS job feeds