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Customer Service Rep

Company: Randstad
Location: Clarksville
Posted on: August 23, 2020

Job Description:

Customer Service Rep**job details:**+ location:Clarksville, TN+ salary:$11.50 per hour+ date posted:Monday, August 10, 2020+ experience:Experienced+ job type:Temp to Perm+ industry:Specialty outpatient clinic+ reference:AB_3437436+ questions:jaymee.vickrey@randstadusa.com931-647-0773**job description**Customer Service Rep+ Build rapport with veterans and their families+ Provide assistance to participants in obtaining and coordinating VA and other public benefits+ Deciding on how SSVF resources are allocated to participants on the basis of need+ Referring participants to supportive services including financial advisor and legal services+ Completing required documentation within 24 hours of contact and entering data into the Homeless Management Information System (HMIS)+ Familiarize self with community organizations and resources+ Complete detailed assessments to determine eligibility+ Monitor housing plans+ All other duties assignedResponsibilities+ Demonstrate good clinical judgment in decision making regarding participants+ Knowledge of the veteran, low income/homeless population+ Ability to successfully manage multiple tasks and priorities+ Experience in advocacy+ Excellent verbal and written communication skills+ Creative problem solving skills+ Time management/ organizational skills+ strong attention to detail+ Being flexible and work in a fast pace environment+ Must be able to work as a team and individually+ Adapt to the participant's pace and needs+ strong critical thinking skills+ Able to motivate participantsSkills+ Customer Service+ Basic Computer Skills+ Telephone Etiquette+ Typing Skills+ Basic Software Skills+ Active Listening+ Empathy+ Follow-upEducation+ No Degree RequiredQualifications+ Years of experience: 2 years+ Experience level:ExperiencedShift: FirstWorking hours: 8 AM - 4:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Clarksville , Customer Service Rep, Hospitality & Tourism , Clarksville, Tennessee

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