Float Pool Family Care Coordinator

Company: DCI Donor Services
Location: Nashville
Posted on: June 24, 2025

Job Description:

DCI Donor Services Come work with DCIDS (New Mexico Donor Services, Sierra Donor Services, Tennessee Donor Services) without having to relocate! The Float Pool Family Care Coordinator is a full-time role that leads family donation conversations throughout our 3 Organ Procurement Organizations! This opportunity is perfect for experienced coordinators looking for travel opportunities that include DCIDS benefits! This is an exciting opportunity to be apart of a team that is passionate to end the transplant waiting list by saving and improving lives through organ and tissue donation and transplantation! SUMMARY FUNCTION: Works with donor hospital personnel, physicians, and Organ Recovery Coordinators (ORC’s) or Donation Coordinators (DCs) to obtain organ and tissue authorization. Must utilize consistent communication and empathy for both the donor family and potential transplant recipients. Extensive on call services and call duties are required. May assist with the bereavement program and provide care to both donor and non-donor families as applicable. Services are provided to all DCIDS OPOs (NMDS, SDS, TDS). As a member of the Float Pool team, call locations will vary based on staffing needs and donation activity. MAJOR DUTIES AND RESPONSIBILITIES Provides extensive on call services to obtain authorization for organ and tissue donation. On call responsibilities may be affected by increased donor activity, staffing shortages, etc. Facilitates the authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation or describes the donation process to families of registered donors. Responds on site independently and/or in conjunction with ORC or DC to all appropriate hospital referrals within designated time outlined per policy and procedure. Assess donor registries to determine prior authorization for donation. Communicates with the attending physician and other leaders of the healthcare team to establish rapport and facilitate a collaborative planned approach for obtaining authorization. Communicates accurately and timely information to the ORC or DC regarding the family status. Will communicate directly with donor families, hospital personnel, physicians and company personnel. Will visually assess donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary. In the event of neurological deterioration and/or cardiac cessation, provides education to the potential donor family to include signs and symptoms of brain death, the process of diagnosing brain death, or cardiac cessation and withdrawal of support. As appropriate, discusses organ and tissue donation opportunities with the potential donor family with the goal being to obtain authorization for donation. In the event the potential donor stabilizes and is no longer considered a potential organ donor, establishes an appropriate support system in collaboration with the health care staff, brings closure to the relationship with the family and returns if needed or requested. Provides appropriate information for the bereavement program to all potential organ and tissue donor families who wish to participate. As appropriate, provides a follow-up letter to donor families. Facilitates donor family and recipient communication in accordance with company policy and procedure. Performs other duties as assigned. PHYSICAL TRAITS : Walks, stands and sits. Must drive to on call assignments. Communicates verbally and in writing with donor families, hospital personnel and physicians. QUALIFICATIONS: Education Required: BA/BS preferred or equivalent work experience Experience: 2 years or more of experience as a Family Care (Family Support) Coordinator with an OPO. Licenses/ Certifications: Valid driver license with ability to pass MVR underwriting requirements. Computer Skills: Working knowledge of computers and basic data entry skills required. DCIDS is an EOE/AA employer – M/F/Vet/Disability PI1826964d64e0-37456-37367598

Keywords: DCI Donor Services, Clarksville , Float Pool Family Care Coordinator, Healthcare , Nashville, Tennessee