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Liaison, Specialty Pharmacy

Company: Bon Secours Mercy Health
Location: Paducah
Posted on: January 16, 2022

Job Description:

Thank you for considering a career at Bon Secours Mercy Health!Summary of Primary Function/General Purpose of PositionThe Specialty Pharmacy Liaison is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal for the Specialty Pharmacy Liaison is to ensure proper processing and problem solving of specialty prescriptions and to provide patients and provider offices a high level of service. The Specialty Pharmacy Liaison is responsible for providing excellent customer service via phone and occasional direct patient contact, assisting in preparing and dispensing medications and supplies, receiving patient prescriptions, reviewing the medication list with a patient, answering phones and triaging phone calls to the pharmacist as necessary, and helping maintain the pharmacy in proper order. The Specialty Pharmacy Liaison will help patients receive their medications in the most convenient way possible and at the lowest cost possible, including facilitating third party billing and helping provide patients with comprehensive financial advocacy to help lower their drug cost. The Specialty Pharmacy Liaison will work proactively with patients, providers and their clinic staff, and the specialty pharmacy team to provide superior customer service. This Specialty Pharmacy Liaison position is based on-site at the Paducah Medical Pavillion.Essential Job Functionsprocess prescription information in the computer system

  • Assist in complete and accurate billing of third-party payer plans
  • Ensure accurate and safe processing of prescription information
  • Review patient profile for accuracyAssist customers with prescriptions and/or other products
    • Complete specialty orders to meet customer needs
    • Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused mannerAssist in the preparation and delivery of medications and supplies as assigned
      • Receive prescriptions from patients; gather customer information per department policy
      • Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies and Bon Secours Mercy Health policy
      • Manage and maintain an adequate and sufficient stock of specialty medications
      • Document appropriately and maintain updated patient charts
      • Ensure refill dates are documented appropriately in order to prevent patient's missing a dose
      • Assist the pharmacist in identifying patient problems and issuesAuthorizations
        • Access, maintain, and update patient accounts and charts
        • Assist with obtaining prior authorizations
        • Assist the specialty team and provider's office in appealing denials, where appropriate
        • Work closely with office staff to ensure refill authorizations are proactively obtainedCoordinate and ensure appropriate medication delivery
          • Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned
          • Complete order taking, verifying proper information
          • Listen to customer concernsComplete the work of a pharmacy technician as required
            • Answer phone calls, faxes, and computer requests in a timely manner
            • Cross train and cover all department technician areas assigned
            • Train other staff members and students as needed
            • Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basisProvide initial patient set up to establish account with the specialty pharmacy
              • Verify patient insurance coverage
              • Assist patients in working with insurance companies
              • Research to optimize patient-specific and drug-specific copay assistance
              • Provide recommendations on additional funding sourcesContact insurance carriers, benefits offices and patients to determine new and ongoing coverage levels:
                • Verify insurance information and level of coverage
                • Inform patient of pharmacy benefits coverage
                • Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situationsPlan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness
                  • Communicate with internal departments to ensure customer needs are met
                  • Evaluate deliver requirements and ensure timely and accurate delivery
                  • Package medication and/or supplies appropriately ensuring proper refrigeration and tracking as required
                  • Proactively communicate with patients when there are delivery delays
                  • Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary)
                  • Coordinate the receipt of all shipments
                    • Receive products from various vendors
                    • Verify items against prescription labels
                    • Deliver items to appropriate individuals or business units
                    • Order, receive, price, and put stock into inventory when applicable
                    • Replenish and stock products and supplies in the pharmacy when applicable
                    • Maintain inventory tracking and par levels
                    • Handle items appropriately according to storage instructions, etc.
                    • Develop, implement, and evaluate shipping and receiving procedures when applicable
                      • Provide ideas for improving the shipping and receiving processOther Job Functions:
                        • Adheres to Bon Secours Mercy Health rules, regulations, and polices
                        • Demonstrates Commitment to Customers
                          • Is aware of different customer needs/desires
                          • Takes action to meet customer needs/desires with respect to customer diversity
                          • Helps improve processes to meet customer needs
                          • Suggests and acts on ideas to improve overall customer service
                          • Respects confidentiality and shares information with only those that need to know
                          • Problem solve issues as they arise to meet internal and external customer needs
                          • Demonstrates Commitment to Fellow Employees
                            • Seeks to understand and value differences between employees
                            • Treats other employees with dignity and respect
                            • Demonstrates open, honest communication and behavior
                            • Resolves conflict in a positive manner
                            • Contributes to the productivity of the workgroup
                            • Demonstrates Commitment to Bon Secours Mercy Health
                              • Lives the values of dignity, integrity, service, and compassion
                              • Supports the mission/vision
                              • Speaks positively about Bon Secours Mercy Health
                              • Chooses to make Bon Secours Mercy Health a better place
                              • Provide feedback for continual process improvement
                              • Performs other duties as assigned. Assists and supports other departments when needed
                              • Monitor expiration dates and manage product returns as necessary
                              • Ensure products are stored appropriately, including temperature-sensitive productsEducation Qualifications -Required Minimum Education:High School or GEDPreferred EducationBachelor's Degree,Graduate of Pharmacy Technician CourseLicensing/ CertificationLicensure/Certification RequiredApplicable state Pharmacy Technician License National Certified Pharmacy TechnicianLicensure/Certification Preferredn/aMinimum QualificationsMinimum Years and Type of ExperienceMinimum of 1-year experience in specialty and/or retailpharmacyBon Secours Mercy Health is an equal opportunity employer.We'll also reward your hard work with:
                                • Comprehensive, affordable medical, dental and vision plans
                                • Prescription drug coverage
                                • Flexible spending accounts
                                • Life insurance w/AD&D
                                • An employer-matched 403(b) for those who qualify
                                • Paid time off
                                • Educational Assistance
                                • And much moreScheduled Weekly Hours:40Work Shift:DaysDepartment:SS Retail Pharmacy - Retail Rx - 331 - SpecialtyAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Keywords: Bon Secours Mercy Health, Clarksville , Liaison, Specialty Pharmacy, Healthcare , Paducah, Tennessee

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