ClarksvilleRecruiter Since 2001
the smart solution for Clarksville jobs

Medical Billing Customer Support REMOTE

Company: Rotech Healthcare Inc
Location: Murray
Posted on: November 19, 2021

Job Description:

OVERVIEW HIRING NOW!!! Rotech Healthcare Inc. is still hiring to help serve our patients during this time of the COVID 19As your Home Respiratory and DME equipment and services provider, our number one priority isthe safety ofour patients and our employees. PPE is provided to all of our employees that will have contact with patients.Wehave implemented the following measures:Maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.Asking patients to complete a screening questionnaire to determine high-risk situations for our employees.Enhanced cleaning procedures for all of our equipment.Communicating frequently with our employees regarding the latest guidance from the CDC.Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination or provide support for an Exemption. JOB INFORMATION SummaryWe are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.Pay starting at $12.50 plus Quarterly bonus opportunityCPAP Centralized Care Team: Mon - Fri 8am - 5pm 100% REMOTE Work from Home Day One of employment. MUST LIVE IN THE US and within 60 miles of any Rotech Location.Essential Duties and ResponsibilitiesBrings ideas for process or efficiency improvements to supervisorBuilds relationships with locations, field management, patients and referral sourcesCollects co-pays and deductible amountsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsDevelops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelinesMaintains accuracy and quality control throughout patient contact and data entryManages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperworkObtains authorization and qualification documentationPrepares complete and accurate files for Billing DepartmentProcesses new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionProcesses work orders to field locations and coordinates timely fulfillment of products and services orderedProvides product/service information and educationby answering questions, offering assistanceProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesWorks extensively with eIntake proprietary systemPerforms other duties as assigned Job Requirements: Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid drivers license in state of residence with a clean driving record (when applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalent requiredOne to three years of related prior work experience in a team-oriented environmentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and writtenHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of communications in English (verbal, non-verbal, written, listening and visual)Knowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to physicians, location employees and patientsWork independently and as part of a teamPhysical DemandsLifting of 10lbs.Requires sitting, walking, standing, talking or listening; extensive hours sitting at a deskRequires close vision to small print on computer and or paperwork; extensive hours working on the computerMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer / tablet ROTECH INFORMATION Benefits401kMedical, Dental and VisionLife Insurance and DisabilityGenerous Paid Time Off and Paid HolidaysBonus and Incentive Opportunities (Non-Exemptand Exempt)Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

Keywords: Rotech Healthcare Inc, Clarksville , Medical Billing Customer Support REMOTE, Healthcare , Murray, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Clarksville RSS job feeds