Assistant Branch Manager
Posted on: June 12, 2019
Tracking Code 300-064 Job DescriptionASSISTANT BRANCH MANAGER -
CLARKSVILLE POSITION PURPOSE The Assistant Branch Manager will
supervise daily branch operations while planning, scheduling, and
supervising branch personnel. Provides operational leadership for
areas of the branch including accountability for attainment of key
operational metrics and employee goal performance. Schedules branch
employees to maintain an efficient staffing model to maximize
resources and ensure outstanding member service. Compliant with all
policies and procedures, meeting or exceeding all branch goals and
objectives, while maintaining professionalism in the workplace.
This position reports directly to the Market Manager and indirectly
to the Director of Branch Operations. ESSENTIAL FUNCTIONS AND BASIC
DUTIES Assumes responsibility for the day to day supervision of
Branch Operations. Directs and schedules branch activities. Trains
employees in sound operations/lending practice and member financial
education techniques. Coaches to develop staff performance to meet
or exceed all sales and service goals and objectives. Assists
Market Manager in conducting employment interviews, hiring,
training, developing, directing, scheduling, and evaluating all
assigned branch employees. Assists Market Manager in planning and
organizing of branch outbound sales call efforts and participates
in calling events. Communicates regularly and partners with the
Market Manager to plan and support sales and marketing activities.
Supports and maintains all assigned branch objectives. Prepares,
analyzes, and controls all required logs. Completes required
reports, maintains accurate records and ensures that Branch
functions are properly documented and retained. Monitors and
oversees the ATM and TCD performance effectiveness. Maintains a
thorough understanding of state and federal laws and regulations
related to credit union compliance including Bank Secrecy and
Anti-Money Laundering laws appropriate to the position. Assist
members as necessary including processing loan applications,
opening new accounts and handling member transactions, inquiries
and complaints. Plans and participates in meetings to ensure proper
information flow among management and staff. Conducts branch
quality meetings to communicate information and resolve problems.
Participates in refinement and analysis of current operational
policies and procedures. Implements and audits operation/lending
actions for procedural and policy compliance and performs control
as required. Maintains the highest standard of quality and safety
for branch personnel. Stays current and is responsible for
implementing applicable safety regulations at the branch location.
Reports staff or member incidents or injury to management in a
timely manner. Assures that the physical maintenance and overall
appearances of the branch facility are satisfactorily maintained at
all times. Fosters a positive and engaging work environment for
each team member by promoting skill development and coaching for
improvement and growth. Inspires others through words and actions
to support positive employee morale throughout the credit union by
embracing the Credit Union's mission, vision and core values.
Encourages staff to generate ideas to improve service, reduce
operating expenses, and increase branch profitability. Monitors
branch operating expenses such as stationery expenditures and
overtime cost. Directs the proper acquisition of supplies and
materials. Ensures that the Credit Union's professional reputation
is upheld. Participates in a minimum of 3 community and/or civic
programs annually to promote brand awareness of the Credit Union in
the community. Attends and participates in all meetings trainings,
and committees as required. Assumes responsibility for related
duties as required or assigned. Performs Market Manager
Responsibilities during absence as necessary. Assists with
personnel functions or projects as assigned (open positions
interviews). Satisfactorily completes all required compliance
training and complies with all regulations which apply within the
scope of the position to include Bank Secrecy Act compliance.
Ensures that work areas are clean, secure, and well maintained.
Performs other duties as assigned by management. PERFORMANCE
MEASUREMENTS Branch services are efficiently and effectively
delivered in accordance with established Credit Union policies and
standards. Good business relations exist with members and their
questions and problems promptly resolved. Good working relations
exist with Branch personnel. Assistance is provided as needed.
Required reports and records are accurate and timely. Management is
appropriately informed of area activities and of any significant
problems. Fortera's Core Values are satisfactorily demonstrated.
Special Note: Fortera Federal Credit Union is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, or protected
Veteran status.Required SkillsSkills/Abilities: Detailed. Able to
review and assess details quickly. Strong written, oral and
interpersonal communication skills - in person and on the phone.
Solid mathematical and analytical skills. Solutions oriented. Able
to determine solutions for multiple levels of the business. Able to
meet deadlines and maintain and effective and efficient workflow.
Able to demonstrate teamwork, leadership and flexibility Able to
work independently, as a team, and handle multiple tasks in a
fast-paced environment. Able to work well under pressure while
always promoting a professional image of the Credit Union. Able to
work at any CU location that may include extended hours, holiday or
Saturdays. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
FINGER DEXTERITY: Primarily using just the fingers to make small
movements such as typing, picking up small objects, or pinching
fingers together. Grasping: Using fingers to palm an object.
Talking: Especially when one must frequently convey detailed or
important instructions or ideas accurately, loudly or quickly.
Repetitive motion: Movements frequently and regularly required
using the wrists, hand, and/or fingers. Hearing: Able to hear
average or normal conversations and receive ordinary information.
Visual Abilities: Average, ordinary, visual acuity necessary to
prepare or inspect documents or products or operate machinery.
Physical Strength: Exerting up to 50 lbs. occasionally, and/or up
to 20 lbs. frequently, and/or 10 lbs. constantly. WORKING
CONDITIONS None: No hazardous or significantly unpleasant
conditions. (Such as in a typical office.) MENTAL ACTIVITIES AND
REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal
with a variety of variables under only limited standardization.
Able to interpret various instructions. Mathematics Ability:
Ability to perform basic math skills, use decimals to compute
ratios and percents, and to draw and interpret graphs. Language
Ability: Ability to read a variety of books, magazines, instruction
manuals, atlases, and encyclopedias. Ability to prepare memos,
reports and essays using proper punctuation, spelling and grammar.
Ability to communicate distinctly with appropriate pauses and
emphasis, correct pronunciation (or sign equivalent), and variation
n word order using present, perfect, and future tenses.Required
ExperienceEducation/Certification: High School Diploma/GED.
Required Knowledge: Thorough knowledge of CU/Bank products,
services, and regulations. Understanding of Teller/Member Advisor
functions and terminology. Knowledge of consumer lending policies
preferred. Experience Required: Four years of professional
experience in the financial services industry, including two years
supervisory experience. Profit and Loss Statement management
experienceJob Location Clarksville, Tennessee, United States
Position Type Full-Time/RegularPandoLogic. Keywords: Credit Union
Branch Manager, Location: Clarksville, TN - 37040
Keywords: Fortera, Clarksville , Assistant Branch Manager, Executive , Clarksville, Tennessee
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