Crisis Response Manager
Company: Molina Healthcare
Location: Bowling Green
Posted on: May 7, 2024
Job Description:
Job Description
Job Summary
The Cyber Response Manager will be primarily responsible for
day-to-day delivery of cyber response /crisis management program
activities, including providing guidance and consultation to
employees across the enterprise to ensure compliance. Support
response to situations impacting Molina's data, people, property,
or facilities. Assist in special projects and risk mitigation
programs to strengthen organizational resiliency. Develop,
communicate, and execute cyber crisis management plans and
playbooks. Coordinate and lead cyber crisis management tabletops,
process and procedure testing and corrective actions. Lead
cross-functional crisis and incident management teams during an
enterprise-wide cyber crisis. Conduct incident after action reviews
to identify strengths, improvement opportunities and track
corrective actions. Support the Cyber Crisis Enterprise strategy to
ensure cyber incidents are well organized, executed and resolved.
-This role will support the overall cyber response program, which
is heavily focused on business response and fully integrated into
the enterprise crisis management program. - This role is not a
IT-focused Security Operations (SOC) threat monitoring, incident
identification and investigation activity. - -
Partners closely with IT Security, Business Continuity, Disaster
Response, and the Protection Services Operations Center to ensure
appropriate engagement and escalation protocols to support business
and technology incidents. Coordinate with MHI, Health Plan, and
Health Plan Services staff to consult on the design, development
and deployment of scalable solutions, tools and capabilities that
align to the company's goals and effectively address business
objectives and requirements. -Serves as the alternate enterprise
crisis management interfacing with Molina's senior executive team
and leading the organization through man-made or natural
disasters.
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Job Duties
- Drive commitment, support, ownership, accountability and
results for the enterprise Cyber Response, Incident Response and
Crisis Management activities -
- Assist with cyber response program and process documentation
including policies, procedures, frameworks, templates, and work
instructions in support of the program and meeting regulatory
requirements. -
- Conduct research and analysis to support programs and projects
-
- Develop and conduct employee training to create awareness for
areas of responsibility
- Support enterprise threat and cyber crisis response activities
including:
- Incident notifications and situational updates
- Employee emergency notifications
- Threat monitoring and analysis. Notification of threat to
appropriate stakeholders
- Cyber Incident Response team meeting coordination and
minutes
- Support state-specific incident response leadership
- Facilitate support for impacted business operations
- Prepare comprehensive, timely, and detailed after-action
reports -
- Analyze trends across incidents and exercises to recommend
improvements that may not be apparent from looking at each incident
or exercise in isolation.
- Assist with documenting the standards, SOPs, Incident Response
playbooks, escalation protocols, etc. to facilitate response
capabilities
- Validate, test, and identify gaps in strategies and
communicating results to leadership -
- Reviews and provides input on select enterprise systems, tools,
and services to ensure effective planning, testing and response
capabilities including out of band options
- Periodically test and ensure readiness of continuity tools,
including tools for out-of-band notification or incident
communications.
- Establish and maintain communication with enterprise crisis
management, incident response team, and state-specific response
team members
- Coordinate with Cyber Response Teams, CISO, Legal, Privacy, and
Protection Services Operations Center to respond to and support
cyber crisis situations
- Develop, enhance, and improve enterprise crisis management,
cyber response while supporting incident plans and state-specific
response plans. Ensure annual plan compliance requirements are
achieved -
- Implement processes, procedures and systems that will help
ensure that the company's continuity capabilities remain in
compliance with all laws, regulations, and best practices.
- Assist in the evaluation, design and deployment of integrated
systems and technology that support response, intelligence, service
delivery and organizational strategy.
- Maintain roster of cyber crisis management and incident
response team members
- Conduct annual training of all crisis management and incident
response plans or as changes to each location team. Prepare
comprehensive, timely, and detailed test reports -
- Maintain lessons learned and remediation tracker. Ensure items
requiring remediation are resolved within a timely manner
- Assist in development of metrics and measurements supporting
program evolution, validation, and business awareness
- Other duties as assigned by leadership
-
Job Qualifications
Required Education: -
Bachelor's degree in an applicable field
Required Experience:
- Minimum of 7 years operational experience across crisis
management, resilience and cybersecurity incident response
disciplines
- 5 years of corporate business experience in Cyber Response,
Incident Response, Crisis management, Disaster Recovery, and
Resilience.
- Experience conducting risk assessments, business process or
control auditing.
- Strong documentation skills - detailed tracking, executive
briefings, and reports, etc.
- Practical understanding of technical/security concepts such as
network architecture design, logical access controls, vulnerability
management, encryption, and cloud computing.
- Problem solving and analytical abilities including the ability
to critically evaluate information gathered from multiple sources,
reconcile conflicts, decompose high-level information into details
and apply sound business knowledge.
- Strong organizational, interpersonal, analytical, verbal, and
written communication skills are essential.
- Ability to build and maintain customer relationships; strong
team player, able to meet deadlines and adjust to changing
priorities.
- Demonstrated focus on process development and implementation
that spans organizational boundaries.
- Self-starter with ability to work independently and to manage
multiple tasks/projects in a disciplined and organized fashion
while maintaining attention to detail.
- Ability to work collaboratively with team members, some of
which may be geographically distributed.
- Power BI experience a plus -
- BC in the Cloud, Everbridge and Envoy platform/tool
experience
- Familiar with Kroll, CrowdStrike, or other forensics/cyber
investigation providers
Required Licensure or Certification: -
Required Knowledge, Skills, and Abilities:
- A strong grasp and hands-on experience in cyber incident
response, disaster response and crisis management
- Understand cyber response and recovery stages and the
fundamentals of incident response planning, testing,
exercises
- Situational awareness and responding to incidents that pose a
threat to company, property, data, or people
- Creation of metrics, reporting and analysis
- Cyber trends - ransomware, malware, phishing, insider threat,
etc. -
- ChatGPT and CoPilot-using AI for research
- Familiarity with industry best practices and standards for
cyber and crisis events
- Project Management
- Experience with industry standard tools and concepts. BC in the
Cloud, Everbridge and Envoy platform/tool experience preferred
Preferred Qualifications:
- BCI or DRII certification(s) a plus; Cyber certifications
preferred CISA or CISSP
- Master's degree preferred.
Travel Requirements:
Air Travel: 5-10%
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To all current Molina employees: If you are interested in applying
for this position, please apply through the intranet job
listing.Molina Healthcare offers a competitive benefits and
compensation package. Molina Healthcare is an Equal Opportunity
Employer (EOE) M/F/D/V.
#PJCorp Pay Range: $72,370.82 - $156,803.45 / ANNUAL
*Actual compensation may vary from posting based on geographic
location, work experience, education and/or skill level.
Keywords: Molina Healthcare, Clarksville , Crisis Response Manager, Executive , Bowling Green, Tennessee
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