BHOM Assistant General Manager
Company: B HOM STUDENT LIVING LLC
Location: Murray
Posted on: June 26, 2022
Job Description:
BHOM Student Living has an established foundation of experience,
resources and partnerships which we acquired over the course of our
37-year history. At BHOM, we understand that great customer service
is what keeps residents satisfied, and that great service comes
from engaged, happy and well-trained team members. We continue to
recognize that we are only as strong as each individual employee
and we value our employees by providing a strong benefit
package:
- 3 Weeks of Paid Time Off
- Birthday Paid Day Off
- BHOM Gives Back (Paid Volunteer Time Off)
- 13 Paid Holidays
- BHOM Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance ProgramPosition Summary:The Assistant
General Manager is responsible for assisting the General Manager
with the management of all on site operations and achieving
property financial and operational objectives as defined by
management. Duties include ensuring all traffic, prospect, leasing,
renewal and revenue data is accurate, producing daily, weekly and
monthly activity and operating reports, and correctly maintaining
resident files. The position also works closely with the General
Manager and other managers to ensure that all activities are
conducted in compliance with all local, state and federal
employment, housing, safety, landlord/tenant and real estate
laws.Essential Job Functions:
- Work with the General Manager and other members of the property
team to maximize revenues and adhere to budgeted cost parameters.
This includes ensuring financial information and various analyses
(ongoing revenue and expense items) are materially correct.
- Work with office staff and collection agencies to manage
collections. Oversee that all revenue data is posted correctly on
all applicable management software. Oversee the billing of all
additional rental income.
- Take service requests from residents and work with maintenance
team to ensure adherence to customer service standards. Work with
on-site staff so that resident issues are dealt with in a timely
manner and that proper follow through is complete. Always place
resident needs and requests as a number-one priority and follow up
with the resident to assure satisfaction.
- Work closely with the General Manager to ensure operational
standards and procedures are established, implemented and
monitored.
- Assist Resident Life Director with scheduling, organizing and
hosting resident functions.
- As required, show and lease apartments; as well as inspect
units, common areas and property to insure adherence to property
standards.
- Maintain awareness of customer acceptance and
satisfaction.
- Work with legal counsel and local officials to perform
evictions as required.
- Keep abreast of industry trends and local market
conditions.
- Compile data for special and periodic reports as
requested.
- With General Manager, train and develop on-site team members
according to company policy and procedures.
- With General Manager and team, schedule turn keys and ensure
apartment units are available for scheduled move-ins.
- With General Manager, ensure adherence to Company and state
safety standards, policies and procedures. Work with the General
Manager to ensure that all safety inspections are completed as
required and comply with Company key control policies.
- Other duties as assignedMinimum Qualifications/Skills: (include
key differentiators)
- Previous experience in property management
- Where required by law, must have state leasing license or
ability to obtain the required license(s) within the timeframe
mandated by state law
- Proficient in MS Office applications and strong, demonstrated
computer technology skills (including social media use)
- Excellent verbal and written communication skills with the
ability to present thoughts and ideas clearly
- Ability to communicate effectively with all levels of staff and
supervised team members
- Customer-centric focused personality
- Ability to effectively supervise and motivate staff
members
- Self-motivated and self-directed with the ability to work
without direct supervision and under varying degrees of
pressure
- Knowledge of and experience with applicable software
- Ability to assert oneself with a high level of
self-confidence
- Perseverance to accomplish and successfully implement long-term
goalsDesired Qualifications/Skills:
- Bachelor's Degree
- Previous experience in student housingWork Schedule: 9am-6pm,
Monday-Friday, with extended hours and/or weekends being required
as scheduled, or as needed to meet business needs.Physical
Requirements/Environment: The physical requirements described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.This job
generally operates in a professional office environment but may
also occasionally operate in an outdoor environment. While
performing the duties of this job, employees must be able to remain
in a stationary position for long periods of time, occasionally
move about the office, constantly operate a computer and other
office equipment, communicate regularly and effectively with
others, both written and verbally, and may occasionally lift up to
30 pounds.This position requires close visual acuity to perform an
activity such as preparing and analyzing data and figures, viewing
a computer terminal, and extensive reading.The ability and means to
travel locally, overnight, in specific regions or states via
automobile and airplane may be required.
Equal Opportunity Employer. Drug Free workplace. Employment is
contingent upon successful completion of a background check and
drug screen.
Keywords: B HOM STUDENT LIVING LLC, Clarksville , BHOM Assistant General Manager, Executive , Murray, Tennessee
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