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Assistant Service Manager

Company: Hutson, Inc
Location: Paducah
Posted on: November 19, 2021

Job Description:

PurposeThis position is the front line for customer contact with the service department. This person will focus on assuring great customer satisfaction and assists the Service Manager in getting all daily tasks accomplished on time. This individual is also responsible for making sure technicians stay on task and meet deadlines.Responsibilities

  • Assigning work to technicians.
  • Collecting payment for completed work.
  • Scheduling pickup and delivery of equipment.
  • Contacted customers about completed work, additional information, keeping them informed on status of their equipment.
  • Answer customer questions about equipment.
  • Monitoring and correcting technician's time.
  • Checking in and checking out customer equipment.
  • Monitoring warranty claims status.
  • Close all warranty ROs and most internal and retail ROs.
  • Assist the Service Manager in decision making.
  • Ensure that technicians are on task and being efficient.
  • Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
  • Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
  • Participate in all business and/or department activities related to ensuring the customer experience is positive.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.Experience, Education and Skills
    • At least 3 years of customer service, technical, Ag equipment experience is preferred.
    • High School Diploma or GED equivalent is required.
    • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
    • Ability to write and speak effectively to individuals and groups.
    • Familiar with John Deere and competitive products.
    • Basic understanding of financial principles relative to Service Department operations.
    • Ability to analyze and interpret internal reports.
    • Ability to work extended hours and weekends.
    • Excellent customer service skills.Essential Eligibility Requirements
      • Valid Driver's LicenseEssential Job RequirementsGeneral Physical Requirements
        • Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objectsPhysical Activities
          • Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Fingering, Grasping, Talking, Hearing, and Repetitive Motions.Visual Acuity
            • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.Working Conditions
              • The worker is subject to both environmental conditions: Activities occur inside and outside.
              • The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
              • The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
              • The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

Keywords: Hutson, Inc, Clarksville , Assistant Service Manager, Executive , Paducah, Tennessee

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