Major Incident Management

Company: Change Healthcare
Location: Pembroke
Posted on: November 19, 2021

Job Description:

Major Incident Manager

What will I be responsible for in this job? (brief summary of the role)
Major Incident Manager is a critical role to drive quick remediation of large impacting incidents. - This role is responsible for facilitating the incident resolution bridge and providing written and verbal updates to stakeholders. - Identifying and documenting critical action items is crucial to the success of this position.

What are the requirements?
- Years of experience:
Minimum 3-5 years of experience in ITIL Incident Management.
5+ years in IT Operations environment
- Education:
Bachelor 's Degree
ITIL Foundations certified (v3 or v4)
- Physical requirements: NA

What critical skills are needed for you to consider someone for this position?
Communication skills: excellent written and verbal skills in providing updates to various levels of the organization. Ability to understand and translate technical information and issues into communications which can be easily understood.
Problem solving and analytical skills: With limited information, identify support teams and path forward. Ask probing questions to identify where the problem lies and who is needed to resolve.
Decision making skills: ability to assess a situation and make a sound, strong judgement based on facts.
IT Knowledge: basic understanding of industry standard technologies (Network, Windows, Open Systems, Mainframe, etc).
Collaboration: Strong interpersonal and teamwork skills. Work across many teams for one common goal.
Leadership skills: ability to own the bridge call and drive peers to resolution. Command and control.
Organizational skills: Track many parallel tasks and paths to remediation (multi-tasking). Document all action items and follow up on each task.
Ability to work on-call rotation: support a 365x24x7 organization.
What other skills/experience would be helpful to have?
Any ServiceNow and/or ITIL certifications are a plus
How much should I expect to travel?
5%
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. - As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. -All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, - national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com -with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood - Change Healthcare 's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Clarksville , Major Incident Management, Executive , Pembroke, Tennessee