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Training Manager

Company: Agero, Inc.
Location: Clarksville
Posted on: February 15, 2020

Job Description:

Ahead of the Curve.No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.Headquartered in Medford, MA with Contact Center Operations in Clarksville, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.Want a sense of the role?You'll use your 5+ years of corporate training and 3+ years of management experience to develop and manage the Contact Center leaders who train our most important resource: our associates.You'll work with leaders of all levels, providing guidance and mentorship in the delivery of over 100+ client programs. You'll contribute in the design and evaluation of current and proposed training initiatives while serving as site liaison for on-going learning.Who you are:You're the champion for the Training department, with a unique blend of facilitation, business and human resources skills. You are a builder, teacher and leader who understands what good customer service feels like and recognizes the 115 million drivers we serve, expect it. You're a negotiator at heart; able to use your communication and organizational skills to influence results. You thrive in an environment where change is a constant, and can manage your team through it. You'll know you were successful when: You are a sought-after resource for guidance and development of the site team you support. Your team of trainers are continuously improving their facilitation and coaching skills. You build strong working relationships across the organization; with your team, your remote peers, your site management team and our national planning desk. Our Heroes can't save stranded motorists every day without you. Apply today and join a company that offers a comprehensive benefits and wage package.DISCLAIMERAgero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process please contact [Click Here to Email Your Resum--].EDUCATION: College Degree or equivalent work experience. EXPERIENCE: 5+ years corporate training background and 1 year Agero experience and product knowledge. 2 years of project or supervisory/management experience. Possesses strong analytical skills, excellent written and oral communication skills, and facilitation skills. Demonstrated leadership and management experience. SKILLS: Supervision of 4-6 Trainers and Temp Trainers. Ability to interact with various personality types in teaching setting. Responsibilities include participation in the hiring process; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Utilizes good judgment, exercises decision making skills, and demonstrates leadership qualities. WORKING RELATIONSHIPS: Extensive internal contacts, training at all levels of Agero. ADDITIONAL REQUIREMENTS: Ability to work flexible hours, including evenings and up to 25% travel.

Keywords: Agero, Inc., Clarksville , Training Manager, Executive , Clarksville, Tennessee

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