Patient Financial Advocate - Owensboro, KY
Company: Optum
Location: Owensboro
Posted on: June 2, 2025
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Job Description:
Opportunities at Owensboro Health, in strategic partnership with
Optum. Our team of talented people works to improve the health
outcomes of the communities we serve. As an Optum employee, you
will provide support to the Owensboro health account. They are a
nonprofit system with over 200 providers at more than 20 locations,
3 outpatient facilities, a certified medical fitness facility, a
surgical weight loss center and the Mitchell Memorial Cancer
Center. We are continually searching for people like you to help us
provide the most innovative health care services. Join a team that
will make you feel valued and discover the meaning behind: -Caring.
Connecting. Growing together.
This position is full-time (40 hours / week) Monday - Friday.
Employees are required to work 8-hour shift during our normal
business hours of 8:00am - 6:30pm CST. It may be necessary, given
the business need, to work occasional overtime. Our office is
located at 1201 Pleasant Valley Rd. Owensboro, KY 42366.
We offer 4 weeks of paid on-the-job training. The hours of the
training will be aligned with your schedule. -Training will be
conducted on - site. -
Primary Responsibilities:
Provides financial advocacy counseling to patients/families to help
assure that individuals who are eligible for insurance coverage,
premium assistance, and/or financial assistance know about their
coverage and payment options and have the opportunity to obtain
in-person assistance with the enrollment and financial assistance
process. Delivers education in regard to explaining affordability
programs, qualified health plans, essential health benefits, and
rights when using insurance, as well as Owensboro Health financial
assistance programs and financial policies
Educates patients/guarantors on Owensboro Health financial policies
and financial assistance processes and assists them with obtaining
coverage, applying for financial assistance, and/or making payments
or payment arrangements
Assists patients/guarantors with opening or accessing an account
with KYNect and obtaining help with premium and costsharing
discounts through the Marketplace
Understands the web-based decision tools and guides patients
through the process of narrowing choices for qualified health
plans
Reviews daily census or clinic schedule and identifies any
uninsured accounts that require screening or accounts with
outstanding balances requiring intervention to discuss payment
options
Makes all efforts to contact uninsured patients in work queues and
screens them for appropriate coverage or financial assistance
and/or sets up payment arrangements
Reviews uncollectible accounts such as deceased patient,
bankruptcy, and return mail to send to agencies or attorney for
next level of collection process
Retrieves all necessary documentation of bad debt/charity
adjustments as needed for Medicare Cost Report
Must maintain eligibility as a Certified Application Counselor
(CAC) and comply with any licensing, certification, or other
standards prescribed by the state, if applicable
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of experience working in a customer service-based role
Ability to work any of our 8-hour shift schedules during our normal
business hours of 8:00am - 6:30pm CST; It may be necessary, given
business need, to work occasional overtime
Must be 18 years of age or older
Preferred Qualifications:
Prior EPIC (EMR) experience
1+ years of Patient Financial Advocate related experience,
including data entry and medical billing
1+ years of experience explaining patient liability amounts
(deductible, co-pay, co-insurance)
Working knowledge of KY Medicaid
Ability to read an Explanation of Benefits and explain
out-of-pocket costs - -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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-UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Clarksville , Patient Financial Advocate - Owensboro, KY, Accounting, Auditing , Owensboro, Tennessee
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