Hotel General Manager
Company: Houser Creek Hospitality, LLC
Location: Paducah
Posted on: January 25, 2023
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Job Description:
As the next general manager of our busy hotel, you'll have an
exciting opportunity to lead our staff and provide our customers
with the finest service possible. We need a leader who thrives in
presenting new and creative ideas to boost revenue and build good
relationships with guests to ensure repeat business. Our ideal
applicant is dedicated to providing excellent service and has at
least 5 years of hospitality experience, preferably in a hotel
management role. As the general manager, you will be in charge of
human resource management functions such as interviewing, hiring,
training, task assignment, coaching/counseling, and performance
management. If you're a proven leader looking for a new challenge,
please apply as soon as possible!
Responsibilities:
Design a budget that guarantees customer satisfaction and quality
of services while keeping expenses controlled and profit margins
maximized
Provide the vision, leadership, and strategy that inspires your
staff to deliver exceptional guest service that drives financial
success
Construct and manage a straightforward and effective marketing
strategy to promote the hotel's services and amenities
Guide the leaders of each hotel department in developing goals,
objectives, and a plan of action for achieving them
Enhance the hotel's reputation for quality by inspecting the
cleanliness and upkeep of the rooms, public areas, and surrounding
grounds
--- Ensures guest and team member satisfaction. Be incredibly
friendly, customer-centric, love to smile, and radiate a positive
and accommodating attitude while interacting with customers
--- Manages all hotel operations on a daily basis
--- Assigns duties to staff and observes performance to ensure
adherence to hotel policies and established operating procedures
and is ultimately responsible for results. Supports and encourages
a teamwork environment
--- Coaches and Counsels managers and keeps accurate and thorough
documentation. Organizing departments and giving clear direction to
the management team
--- Achieves set financial goals, and drives the Revenue Management
and Sales Process
--- Attends training courses as deemed by the company and the
brand
--- Conducts Management Reviews and sets Action Plans in place to
drive the business forward
--- Conducts one on one meetings with each Manager to keep
communication strong
--- Communicates with the Regional Director of Operations on a
consistent basis, at least weekly
--- Communicates with the Brand representative on a consistent
basis
--- Ensures smooth operation of the -Manager On Duty (MOD)
Program
--- Prepares and explains Financial Reports for management and
owners
--- Assists in conducting departmental operational audits and in
developing corrective action plans
--- Answers inquiries pertaining to hotel policies and services
--- Follows up on guest complaints and responds to guest comments
through the brand
--- Assures managers are training effectively and efficiently in
their respective departments
--- Ensures Security for the hotel's customers, team members, and
property assets
--- Remains current on business trends and local activities
--- Supports the hotel's training needs and efforts
--- Analyzing business results and working with the leadership team
to develop effective strategies to address needs. Making key
decisions and overseeing execution, removing obstacles to success,
and ensuring appropriate resources are available to achieve
business results
--- Ensuring brand standards are met with the objective of meeting
or exceeding guest expectations; communicating follow-up actions to
the team as necessary
--- Driving the sales culture in the hotel through active
involvement in the sales process, including encouraging the
leadership team to develop effective revenue management strategies
and setting aggressive goals that will drive the property's
financial performance
--- Responsible for maintaining Brand Quality Scores at or above
the Brand Average threshold.
--- Keeps up to date on the market, including new supply, new
companies entering or leaving the market, trends, conventions,
etc.
--- Investigates or oversee the investigation of guest and team
member complaints
--- Ensures that Quality Standards and services are maintained for
Property, Product, and People.
--- Manages Guest Service Relations, Training, and Guest Response
process
--- Assist in sales calls as part of the hotel sales effort,
including follow-up on sales teams' calls
--- Oversees Preventative Maintenance Program, inspecting rooms
with Chief Engineer
--- Participates in the development of short-term and long-term
financial and operational plans for the hotel
--- Oversees all hotel operations ensuring company policies and
procedures are being followed and making sure team members are
giving complete guest satisfaction
--- Uses sound judgment when making decisions that involve the
asset and team members
--- Maintains accurate records including cash flow sheet, direct
bill accounts, credit card receipts, registration, and reservation
cards
--- Accounting/Cash Handling to include: Maintaining accurate A/R
records and Daily deposits. Petty Cash. Tax reconciliation. Credit
card handling - processing, batching, and PCI compliance
--- Monitor cost controls on a regular basis
--- Assists with sales and marketing efforts as directed including
corresponding with group and travel agents to answer special
requests for rooms and rates
--- Adheres to all franchise and company procedures and regulations
as well as standard operating procedures
--- Tour and visually inspect the property on a daily basis.
Monitor cost control, property condition, cleanliness, quality of
the product, and service throughout the hotel
Qualifications:
This role requires a strong emphasis on putting the guest first and
providing exceptional customer service
Exhibit excellent organizational, communication, and
problem-solving abilities
Previous experience as a hotel manager, assistant manager, or hotel
department manager required
High school diploma or equivalent GED; degree in hospitality or
related field of study preferred
Must have at least 5 or more years of experience in the hospitality
field
--- A minimum of 1 to 2 years of IHG or Choice experience
required
--- Skilled in problem analysis, problem-solving and decision
making
--- Above-average Excel knowledge; extremely comfortable compiling
and manipulating data
--- Aptitude to perform numerical analysis of data and formulate
conclusions and solutions
--- Must possess strong communication and listening skills,
excellent speaking, reading, and writing skills
--- Track record of working collaboratively with others to achieve
desired results
--- Ability to effectively present information in one-on-one and
group situations
--- Available 24/7 with reliable transportation
--- Willing to work weekends and holidays if required
About Company:
Houser Creek Hospitality, LLC owns and operates multiple hotels-
all adjacent to Discovery Park of America. Ownership is local and
has been involved in the Union City and Martin communities for
decades. Employees have benefits such as insurance, vacation time,
Discovery Park of America family memberships, IRA (investment
match), hotel discounts when traveling, and more. The company
strives to promote from within and offers brand and other
appropriate job training.
Keywords: Houser Creek Hospitality, LLC, Clarksville , Hotel General Manager, Accounting, Auditing , Paducah, Tennessee
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